Global Community Manager - Wearables III

Summary:

We are seeking a talented Community Manager to join our Content Studio team, with a focus on our wearables offering. In this role, you will become the expert on our communities, responsible for developing engagement strategies to foster deeper connections. Passion for tech, gaming, entertainment, and culture, coupled with a strong interest in emerging trends in these areas, is essential.

As the Community Manager, you will work closely with our community management agency on engagement, reporting, and strategy. While the agency handles daily community management and moderation, you will be tasked with analyzing both quantitative and qualitative data and providing actionable recommendations to enhance the community experience.

Additionally, you will play a crucial role in our community listening and insights engine, which supports the broader team responsible for creating compelling messaging and content tailored to our customers.

This highly collaborative position involves working across digital, creative, international programs, and product teams. Success in this role requires the ability to navigate large cross-functional teams and operating models while demonstrating decisive action to drive impact.

Key Responsibilities

• Develop an in-depth understanding of our Wearables community—its interests, behaviors, and how best to engage. Regularly share insights with the team.

• Contribute to the development of engagement strategies for our Wearables brand. This includes tone-of-voice execution, proposing innovative engagement strategies, and exploring new opportunities to embed the brand within these communities.

• Manage and oversee the vendor’s community management efforts, including replying to comments on owned content and engaging with external content through wearables handles.

• Analyze community data and trends (e.g., sentiment, conversations on-platform and through social listening tools) to produce actionable recommendations for community building and engagement optimization.

• Collaborate with Social Media Managers and Creative Strategists to create community-first social content and experiences, ranging from text-based posts to real-life community engagement activations.

• Support and navigate the crisis response team during peak periods by escalating sensitive community discussions and offering recommendations for resolution.

Required Experience

• Genuine passion for tech, gaming, entertainment, and culture, and enthusiasm for this role.

• 4+ years of experience in community management and social strategy for digital-first brands driving cultural relevance.

• Proven ability to pitch innovative ideas, take ownership of tasks, and escalate team achievements to highlight impactful work.

• Deep knowledge of social platforms, community behaviors, and customer mindsets, with the ability to communicate insights effectively.

• Strong copywriting skills for both social media and presentations.

• Experience managing high-stakes moments such as crises, issues, and breaking news from a social marketing perspective.

• Excellent organizational skills with a commitment to meeting deadlines.

• Comprehensive understanding of major social platforms and the ability to publish content when necessary.

Preferred Experience

• Experience building queries in social listening tools, optimizing insights, and reporting results.

• Familiarity with tools like SPRINKLR, ASANA, JIRA, and BRANDWATCH.

• Content creation experience, including IG Reels, TikTok, and Threads.

• Experience managing community groups on platforms like Facebook Groups, Discord, and Reddit.

• Keeping up-to-date with industry trends in social and community management.

 

Location: Remote (United States, preferred the Eastern Timezone)

Role type: Contract 6 Month Position

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you or will you in the future require any sponsorship to work in the US?

Language:

• English  (Required)