Generative AI Content Strategist III

Summary:

We are dedicated to connecting friends, families, communities, soccer groups, doctors, storm chasers, and millions of others through innovative technology. As we expand, we seek proactive and motivated individuals to join our team.

We are looking for professionals passionate about delivering exceptional user experiences, who continuously identify solutions to challenges and explore ways to improve efficiency. Our team thrives on collaboration, innovation, and diverse expertise, working together to achieve shared goals. This role requires a start-up mindset, technical proficiency with smartphones, and the ability to contribute to the development and testing of features used by millions worldwide.

Responsibilities

• Write, edit, test, and refine Help Center articles and customer support responses based on established content strategy.
• Develop and optimize content for Generative AI applications, ensuring clarity, relevance, and accuracy.
• Establish, maintain, and advocate for content standards and best practices across platforms.
• Use data-driven insights to enhance content performance, improve user support experiences, and troubleshoot known issues.
• Manage multiple projects while maintaining strong attention to detail and meeting tight, frequently shifting deadlines.
• Conduct product testing, sourcing knowledge from technical subject-matter experts, and translating insights into structured, user-friendly documentation.
• Collaborate with product and operations teams to craft effective, empathetic support messaging.

Minimum Qualifications

• Bachelor's degree in English or a relevant field from an accredited institution.
• 5+ years of experience in content writing, technical writing, or content strategy.
• 2+ years in a technical writing or content strategy role.
• 6+ months of experience in content writing for Generative AI applications.
• Strong critical thinking skills and demonstrated editorial judgment in managing complex content sets for Generative AI.
• Proven ability to develop and refine online help content and customer support responses for social media platforms and mobile applications.
• Experience working with content management systems (CMS).
• Familiarity with project management tools.

Preferred Qualifications

• Experience in project management, including navigating ambiguity and managing competing priorities.
• Knowledge of data analysis, XML editing, and AI tools.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Location: United States (Remote)

Role type: Contract 6 Month Position

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you or will you in the future require any sponsorship to work in the US?

Language:

• English  (Required)