Client Solutions Manager IV

 

Summary:

The Client Solutions Manager, also known as the Compliance Support Lead, is responsible for leading the strategy, coordination, and execution of a high-touch support program designed to assist strategic partners with compliance—particularly in the areas of integrity and privacy. This role plays a critical part in ensuring that developers within the ecosystem are equipped with the knowledge and tools necessary to meet compliance standards and deliver safe, positive user experiences.

This is a unique opportunity to work directly with high-profile third-party partners, providing education, guidance, and hands-on support related to complex compliance requirements. While subject matter expertise in compliance is beneficial, a comprehensive onboarding program is provided to ensure familiarity with all relevant policies and documentation.

We are seeking a proactive, relationship-driven professional who excels at managing high-visibility partnerships and is comfortable owning direct communications with key stakeholders.

Key Responsibilities

• Lead and support initiatives that enhance third-party understanding and implementation of compliance requirements.
• Serve as the primary point of contact for strategic partners, offering 1:1 guidance on integrity and privacy standards.
• Identify gaps in partner compliance and collaborate on solutions, driving decision-making and implementation.
• Manage project logistics, including scheduling, tracking deliverables, maintaining roadmaps, and monitoring progress.
• Support internal teams (Compliance, Legal, Business, etc.) in addressing partner escalations through research and analysis.
• Facilitate and lead project meetings, including setting agendas, capturing action items, and ensuring follow-through.
• Provide regular updates and summaries to stakeholders, highlighting progress on key metrics and milestones.
• Collaborate cross-functionally with teams such as Policy, Legal, Product, Engineering, Data Science, and DevOps to improve compliance operations and partner experience.

Required Skills & Qualifications

• Strong ability to work independently while contributing effectively to a team environment.
• Proven experience in program management, customer service, or operational roles.
• Demonstrated success managing complex, high-stakes relationships with external partners.
• Excellent written and verbal communication skills, including the ability to distill complex topics into clear, concise messaging.
• Confident in leading meetings and presenting updates to both internal teams and external partners.
• Proficiency with tools such as Google Workspace, Excel, and project management platforms (e.g., Asana).
• Experience in integrity or compliance-related fields is a plus.

Education & Experience

• Bachelor’s degree in a technical, liberal arts, or business-related discipline.
• Experience managing high-impact partnerships, ideally within the tech industry.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Location: United States (Remote)

Role type: Contract 12 Month Position 

Expected hours: 40 per week 

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday (Extended schedule as needed Saturday-Sunday)

Application Question(s):

• Do you or will you in the future require any sponsorship to work in the US?

Language:

• English  (Required)