Advertising Operations Specialist I

Summary

We are seeking a detail-oriented and client-focused Advertising Operations Specialist to join our team. In this role, you will engage directly with businesses to troubleshoot challenges, provide expert guidance on advanced advertising features, and drive operational excellence across our Ads product ecosystem. The ideal candidate combines technical aptitude with strong communication skills to deliver solutions that enhance client experience and long-term efficiency.

Key Responsibilities

• Develop a clear understanding of advertising product capabilities, client pain points, and technical solutions
• Lead stakeholder meetings and discovery workshops to gather feedback and identify optimization opportunities
• Cultivate trusted relationships with external clients, delivering consultative support to improve platform adoption
• Prepare comprehensive reports and presentations that communicate recommendations and performance insights
• Monitor implemented solutions to evaluate effectiveness and drive continuous improvements

Skills & Qualifications

• Strong verbal and written communication skills, with a focus on customer service and relationship management
• Working knowledge of advertising principles, including product promotion and sales methodologies
• Proven ability to manage time independently and handle multiple tasks efficiently
• Skilled in documentation and accurate business information tracking
• Professional working proficiency in Spanish is a plus

Education

• Bachelor’s degree in Marketing, Communications, Business, or a related field preferred

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Location: Remote (United States)

Role type: Contract 12 Month Position

Expected hours: 40 per week 

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday (Extended schedule as needed Saturday-Sunday)

Application Question(s):

• Do you or will you in the future require any sponsorship to work in the US?

Language:

• English  (Required)
• Spanish (Preferred)