Compliance & Marketing Support Lead

Summary

We are seeking a dedicated and strategic Client Solutions Manager (Compliance Support Lead) to drive the execution of proactive compliance support programs for high-profile partners, with a focus on integrity and privacy. This role blends marketing (60%) and compliance (40%), emphasizing white-glove service and operational ownership across initiatives. As a key liaison for third-party developers, you’ll ensure they have the tools and education necessary to stay compliant, contributing to safe and positive user experiences across the platform. You’ll lead cross-functional efforts, manage timelines, and provide expert guidance on regulatory readiness.

Key Responsibilities

• Lead and support cross-functional programs aimed at enhancing partner understanding and operational execution of compliance requirements
• Serve as the primary point of contact for third-party developers and strategic partners, providing personalized support and education
• Identify and assess gaps in operations and collaborate with stakeholders to implement effective, scalable solutions
• Manage scheduling logistics, monitor project dependencies, and track progress against key deadlines and deliverables
• Participate in and lead meetings, take notes, maintain roadmaps, and follow up on action items
• Partner with Business, Compliance, and Control teams to investigate and respond to escalations, compiling relevant insights and documentation
• Deliver consistent updates and recaps to internal teams and stakeholders to track performance metrics
• Collaborate with cross-functional partners including Legal, Policy, Product, Engineering, Data Science, and DevOps to improve the efficiency and clarity of compliance delivery mechanisms

Skills & Qualifications

• Self-starter with the ability to work independently and thrive in collaborative team environments
• Experience managing complex, high-impact relationships with third-party partners
• Background in program management, customer experience, or operational strategy
• Outstanding verbal and written communication, including the ability to distill complex requirements into accessible formats (e.g., presentations, documentation)
• Skilled meeting facilitator and confident communicator with senior stakeholders
• Comfortable presenting program updates and progress in team-wide forums
• Proficient in productivity and project management tools (e.g., Google Suite, Excel, Asana)
• Experience in integrity and compliance domains strongly preferred

A Day in the Role Might Include

• Reviewing the compliance status and upcoming regulatory needs for strategic partners
• Scheduling support calls, preparing client-facing materials, and reviewing historical documentation
• Participating in internal stand-ups to share updates, wins, and surface challenges
• Researching new partner questions, collaborating with subject matter experts, and contributing to a knowledge base of repeatable guidance

Qualifications

• 2–6 years of experience in program management, customer success, or business operations
• Bachelor’s degree in a technical, liberal arts, or business-related field
• Experience supporting high-visibility, high-complexity partnerships
• Prior exposure to the tech industry and familiarity with compliance, integrity, or privacy programs is a plus

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Location: Remote (PST Only)

Role type: Contract 12 Month Position 

Expected hours: 40 per week 

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday (Extended schedule as needed Saturday-Sunday)

Application Question(s):

• Do you or will you in the future require any sponsorship to work in the US?

Language:

• English  (Required)