Content Operations Strategist - Generative AI & Support Systems

Summary

We’re seeking individuals who are deeply passionate about both innovative products and delivering exceptional user experiences. Ideal candidates are proactive problem-solvers who continuously seek ways to enhance efficiency and effectiveness. Our team thrives on initiative, collaboration, and the diverse strengths each member brings to the table. With a startup mindset and hands-on experience with smartphones, you’ll play a key role in supporting and testing features used by millions worldwide.

Key Responsibilities:

• Develop, refine, and optimize Help Center articles and customer support content aligned with our content strategy
• Create and enhance content that powers our support-focused large language model (LLM)
• Champion and uphold content standards and best practices across platforms
• Leverage data insights to guide content decisions and collaborate with partners to improve support experiences and resolve known issues
• Manage multiple projects with precision, meeting tight and evolving deadlines
• Conduct product testing and translate technical insights into clear, structured documentation
• Partner with product and operations teams to craft empathetic, user-centric support messaging

Minimum Qualifications:

• Bachelor’s degree in English or a related field from an accredited U.S. institution (or equivalent international degree)
• 5+ years of experience in technical writing or content strategy
• Minimum 6 months of hands-on experience developing and optimizing content for Generative AI and/or LLMs
• Proven editorial judgment and critical thinking skills, especially when managing complex or sensitive content sets for LLMs
• Demonstrated ability to create and improve help content and support responses for mobile apps or social media platforms
• Proficiency with content management systems (CMS)
• Familiarity with project management tools

Preferred Qualifications:

• Strong project management skills, with the ability to navigate ambiguity and balance competing priorities
• Experience in data analysis, XML editing, and leveraging AI tools for content development

Location: Remote (East Coast Only)

Role type: Contract 12 Month Position 

Expected hours: 40 per week 

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you or will you in the future require any sponsorship to work in the US?

Language:

• English  (Required)