Back to jobs

Operations Representative - Southeast

Charlotte, NC (Remote)

About LineLeap

LineLeap (YCombinator S19) is building new ways to interact and transact with your favorite bars, clubs, and nightlife venues. Starting in 2017, LineLeap has allowed users to skip the line while providing venues with new revenue that helps grow their businesses even further. Since then, LineLeap has charted as high as #14 in the App Store and expanded to offering in-app cover payment, drink ordering, and event ticketing, along with giving venues powerful marketing and analytics tools so they can bring unforgettable experiences to their customers. LineLeap gives our 1 million+ users a delightful and unique way to interact with their go-to venues, allowing them to get to the fun, faster.

About You

You are a self-motivated, resourceful team player. You are highly empathetic and love resolving issues quickly, politely, and professionally. You are outgoing and get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way.\

About The Role

The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least 3 weekends per month (schedule is not normal M-F and involves 75% travel) and spending the remaining time working as a part of the Customer Experience team to assist our customers and venues for on-call rotations in the evening. You will be supporting various initiatives across Operations such as research, data entry and analysis, brand ambassador hiring, bar crawls, and ticketing support as business needs arise. There’s no task too small nor too big for you to take on. You want to work with an early stage company and understand the effort that goes into that. This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person! Sound like you?

What You’ll Do

  • Support the Customer Experience team on an ongoing basis to ensure our consumers and venue partners issues and questions are tended to quickly, thoroughly and professionally
  • Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms
  • Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform
  • Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap
  • Coach and hire new launch representatives and local representatives as the team continues to grow
  • Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
  • Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support

The Other Requirements

  • Travel is expected up to 75% of the time
  • This is a remote-first position with an atypical schedule, weekend work is required
  • Schedule will rotate to ensure continuity of launch travel
  • Must have valid U.S. driver's license and be willing to drive long distances

Compensation & Benefits

  • Base salary of $50,000 - $60,000 per year, depending on experience
  • Competitive stock option package, depending on experience
  • 401K plan
  • Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance
  • Unlimited PTO
  • Remote work environment
    • Role is remote, but travel is required
    • For reference, we are based in New York City, Operations team is fully remote

You Do You

  • LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LineLeap’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.