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Venue Success Manager - Southeast

Remote

About LineLeap

LineLeap is your best friend on a night out. Whether it’s game day, a birthday, or just a busy night at your favorite bar, you can use our mobile app to skip long lines, pay for cover, buy event tickets, and get drinks. Since launching in 2017, LineLeap’s app has been downloaded by over 1 million users, and it has been ranked a top #10 social networking app in the App Store. LineLeap users get access to 500 of the best bars & venues across the country, in more than 120 different campuses & cities. LineLeap is obsessed with perfecting the nightlife experience. The perfect night is hassle free. It’s effortlessly convenient. It’s fun, faster. That’s why we spend every day designing products to create an amazing experience for our nightlife customers and venue owners. The LineLeap venue platform gives venue owners & staff an easy way to provide a better customer experience & enhance their marketing efforts, all while creating new revenue streams.

About You

You are a self-motivated problem solver who prides themself on their ability to build partner relationships. You are a passionate advocate for your partners and you work to find solutions that benefit both the partner and your company. You are highly empathetic and communicate clearly and professionally. You remain calm under pressure and can easily diffuse a situation through your presence. You understand the power of your words and are thoughtful in your approach. You know that the best partnerships don’t come from promising the world, but instead being honest, understanding, and exhibiting good judgment. You are a super-communicator, both written and verbal; and you love to analyze data and share your learnings. There’s no task too small nor too big for you to take on. You want to work with an early stage company and understand the effort that goes into that. Sound like you?

About The Role

LineLeap is growing its Operations team and is looking for a qualified candidate to work with new and existing LineLeap venue partners. As a member of the Venue Success Team, the intent of the role is to increase customer retention and boost performance for our venue partners. The person in this position will work in collaboration with the Sales and Customer Experience teams to create an end-to-end seamless experience for the bars on our network. This is a full time position at LineLeap that will require some weekend and evening work, including travel, given the nature of our partner’s businesses. While the position is remote, you must be located in our Southeast Region to be eligible for the role.

You will be responsible for educating and coaching our venues, assisting them with their needs, and communicating their feedback purposefully and tactfully across LineLeap departments. You will also be responsible for sharing market changes and performance metrics internally and across the broader Operations team. You’ll be the expert at LineLeap on your markets, anticipating their needs from events that are happening in the area to coordinating larger LineLeap events across the markets. You will know what’s about to happen at a venue before it even happens. It is critical that you love to track your work and be able to showcase its importance to the broader company. Ownership is your motto, you love going after not just your top performers, but all the bottom performers that have just as much potential to grow their businesses.

What You’ll Do

  • Collaborate with the Sales team to ensure a smooth handoff with venues coming on the platform, continuing to build upon and strengthen the relationship over time
  • Become an expert on LineLeap tools and train venues with varying levels of sophistication, clearly communicating product changes and improvements
  • Monitor performance and coach retailers on best practices
  • Assist venues to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during their first 30 days as a LineLeap partner and beyond
  • Managing a team of contractors who help promote at venues and campuses in your designated markets
  • Regularly communicate with venues regarding their LineLeap operations and assist with account level support both proactively and reactively
  • Work collaboratively to help grow venue business over time
  • Foster a good relationship between the venues and the support team in order to easily solve minor problems
  • Organize and track analysis and all communications in internal CRM platform
  • Regularly communicate with venue partners via our telephony system, regarding their operations

The Other Requirements

  • Travel is expected up to 25% of the time and must be willing to work several weekends
  • This is a remote-first position located in our Southeast region
  • Must have valid U.S. driver's license and be willing to drive long distances

Compensation & Benefits

  • Base salary of $60,000 - $75,000 per year, depending on experience and location
  • Competitive stock option package, depending on experience
  • 401K plan
  • Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance
  • Unlimited PTO
  • Remote work environment
    • Role is remote in our Southeast region, travel is required
    • For reference, we are based in New York City, but out Operations team is fully remote

You Do You

  • LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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