Customer Experience Representative

Preferred States (Remote): AK, HI

About LineLeap

LineLeap is obsessed with perfecting the nightlife experience. The perfect night is hassle free. It's effortlessly convenient. It's fun, faster. That's why we spend every day designing products to create an amazing experience for both nightlife customers and venue owners. 

The LineLeap platform allows convenient access to purchase LineSkip passes, Cover, Event Tickets, and Drinks right from your phone. You can even access exclusive deals from your favorite bars, clubs, and nightlife venues. We partner with the best bars across the US, to create a streamlined experience, embedded with education and trust throughout the customer journey.

The LineLeap venue platform empowers venue owners & managers to provide a better customer experience and improve marketing efforts, all while creating new revenue streams. 

About You

You are a self-motivated, resourceful team player with excellent communication and interpersonal skills. You are highly empathetic and love resolving issues quickly, politely, and professionally. You get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way.

About The Role

The Operations team is growing and looking for candidates who can excel in a fast-paced environment with the goal of providing our venue partners and customers with outstanding support. In this role, you will be responsible for handling all customer inquiries as well as communicating with our partners to problem solve and troubleshoot issues in real time to ensure seamless venue operations. You will also be responsible for monitoring sales data throughout the night to optimize performance and revenue. This is a full time, salaried position at LineLeap that will require weekend and evening work, given the nature of our partners’ businesses. While the position is remote, you must be located in Alaska or Hawaii to be eligible for this role.

What You’ll Do

  • Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally
  • Be a product and knowledge expert for LineLeap technology and processes, to address partners issues and troubleshoot in real time
  • Have a strong customer focus answering inquiries in a timely manner, assisting with questions and troubleshooting issues
  • Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
  • Analyze sales data on a nightly basis to optimize revenue during peak hours
  • Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support

The Other Requirements

  • This is a remote-first position with an atypical schedule, weekend work is required
  • Schedule will involve evening hours
  • Preferred States (Remote): AK, HI

In addition to submitting this application, please let us know why this role interests you.

Compensation & Benefits

  • Base salary of $50,000 - $60,000 per year, depending on experience
  • Competitive stock option package, depending on experience
  • 401(k) plan
  • Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance
  • Unlimited PTO
  • Remote work environment
    • Role is remote, in AK or HI
    • For reference, we are based in New York City, our Operations team is fully remote

You Do You

  • LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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