Fulfillment Analyst

Liquid Instruments makes technology for students, engineers, and scientists to enable them to learn, create, and discover. Founded by a team of scientists at the Australian National University and NASA's Jet Propulsion Laboratory, our team developed ultra-sensitive instrumentation for measuring gravitational waves and has deep expertise in high-speed digital signal processing. We used the technology to create a new breed of software-defined instrumentation for test and measurement that enables users to acquire data, generate signals and control their experiments. Our platforms combine the processing power and reconfigurability of an FPGA with intuitive user interfaces, delivering a breakthrough combination of versatility, performance, and cost.

Liquid Instruments is based in San Diego, California and Canberra, Australia, where we have grown from an idea to a 90-person team. We are constantly working across time zones and prioritize communications so that we can stay in sync across the globe.

We are recruiting a Fulfillment Analyst to support the fulfillment process from order receipt to delivery, ensuring that all customer orders are processed efficiently and accurately. You will collaborate closely with cross-functional teams to manage inventory, streamline operations, and provide ongoing support for our shipping activities. You will be an essential part of our operations team, contributing to our goal of providing exceptional service and timely delivery to our customers.

The role will report to the Operations Manager and is on-site based out of our Del Mar office.

Responsibilities:

• Support order fulfillment processes, ensuring timely and accurate shipment of products.
• Track and maintain inventory levels, working with suppliers and vendors to ensure stock availability.
• Support shipping operations by coordinating with third-party logistics providers and ensuring proper packaging, labeling, and dispatching of products.
• Analyze fulfillment and shipping data to identify areas for improvement in efficiency and cost reduction.
• Troubleshoot any fulfillment-related issues, including delayed shipments, missing items, or discrepancies between orders and inventory.
• Maintain detailed records of all shipments and ensure accurate tracking of products from order to delivery.
• Develop and implement processes to streamline workflows and improve overall operational efficiency.
• Coordinate with the sales and customer support teams to resolve order-related issues and respond to customer inquiries.
• Support returns management and oversee the proper processing of returned goods.
• Generate reports on fulfillment and shipping metrics to inform decision-making and process improvements.

Qualifications:

• Bachelor's degree in Supply Chain, Business Administration, or related field.
• Some experience in fulfillment, supply chain, logistics, or a related field.
• Previous experience in a hardware or manufacturing environment is a plus.
• Some knowledge of shipping carriers, logistics software, and inventory management systems is a plus.
• Familiarity with fulfillment tools and platforms such as HubSpot, ShipStation, Cin7 Dear and Zapier.
• Excellent organizational skills with attention to detail and a proactive problem-solving mindset.
• Strong analytical skills and experience in data-driven decision-making.
• Ability to collaborate effectively with internal teams and external partners.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced startup environment and manage multiple tasks simultaneously.

What we can offer you in compensation:

• Competitive salary - $65,000 - $75,000
• Comprehensive medical and dental insurance, with 100% premiums paid for employees
• Equity position in Liquid Instruments
• 401k plan with company match
• Four weeks paid vacation, sick time, and holidays
• Laptop for work use
• Experience in a venture backed startup