Deductions Analyst - Order to Cash

About Liquid I.V.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the role. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the company’s mission, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Liquid I.V.

We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard, and empowered to bring their full, authentic selves to work.

Liquid I.V. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

About our Team:

We are a world-class team of innovators and passionate change-makers, looking to develop transformative hydration solutions and make a meaningful impact on the world around us.  

At Liquid I.V., we are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve.    

Our team members enjoy a flexible and inclusive working environment, a highly collaborative and innovation-forward culture, generous benefits and perks that empower employees to champion their wellbeing every day, as well as an infinite supply of Liquid I.V. for extraordinary hydration. 

About the role:

The Trade Deductions Analyst is responsible for analyzing, validating, and resolving customer deductions related primarily to trade promotions, marketing programs, compliance claims, and other trade‑related activities. This role ensures accuracy within accounts receivable by reviewing customer documentation, confirming deduction validity against approved promotional agreements, and disputing invalid deductions through customer portals or formal correspondence. 

The analyst collaborates closely with Sales to interpret promotional contracts, reconcile customer accounts, and support recovery of unauthorized or non‑compliant deductions. This position plays a key role in the Order-to-Cash (O2C) process by maintaining clean deduction aging, identifying trends that drive deductions, and contributing to continuous improvement initiatives to reduce future deduction volume. 

Functions and duties of this role include, but not limited to:

Deduction Review & Validation 

• Review customer trade related deductions for accuracy and proper authorization. 
• Validate deductions against promotional agreements, trade spend accruals, marketing contracts, and internal approvals. 
• Confirm that deduction of documentation aligns with company policies and program terms. 

Documentation Analysis & Research 

• Gather and analyze backup documentation from customer portals, debit memos, promotional agreements, and internal records. 
• Identify discrepancies, missing information, or invalid claims requiring dispute. 

Deduction Resolution & Disputes 

• Prepare and submit disputes for unauthorized or unsubstantiated deductions. 
• Upload supporting evidence and dispute summaries to customer portals or communicate through formal correspondence. 
• Track dispute statuses to ensure timely resolution and recovery. 

Cross-Functional Collaboration 

• Partner with Sales to clarify promotion details, approvals, or customer specific requirements. 
• Provide visibility to internal teams regarding recurring issues or high-risk deduction trends. 

Account Reconciliation & AR Support 

• Maintain clean and organized deduction aging within the ERP and deduction management system. 

Data Management & System Maintenance 

• Update and maintain deduction statuses within the deduction tracking system. 
• Document actions taken, notes, and supporting evidence in the appropriate systems. 

Reporting & Trend Analysis 

• Generate and analyze deduction reports to identify trends, root causes, and opportunities for prevention. 
• Provide periodic updates on deduction of activity, outstanding disputes, and financial exposure. 

Continuous Improvement & Process Support 

• Recommend process improvements to reduce future deductions and strengthen internal controls. 
• Support audits, compliance checks, and policy updates related to trade spend and deduction management. 

Qualifications:

• Bachelor's degree in finance, Business, or related field (preferred but not always required). 
• 2–4 years of experience in accounts receivable/ deduction management 
• Strong analytical skills with the ability to interpret financial and operational data. 
• Proficiency in ERP systems (preferably D365) and customer portals. 
• Advanced Excel skills (VLOOKUP/XLOOKUP, pivot tables, formulas). 
• Excellent communication and documentation skills. 
• Ability to work cross-functionally and manage multiple priorities. 
• Strong attention to detail and problem-solving mindset.

What We Give:

• 100% company-paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options).
• A 401k plan with company match, short and long-term disability coverage. 
• A generous PTO and sick policy that includes 13+ paid annual holidays. 
• Wellness classes (fitness, mental health, nutrition, finance, etc.). 
• An Employee Assistance Program, including membership for guided meditation for all employees. 
• Monthly tech and wellness reimbursement. 
• An infinite supply of Liquid I.V. for endless hydration!  

Work Environment:

• Hybrid office environment with flexibility for industry events.  

Candidates must be authorized to work in the United States without sponsorship.

The compensation band for this position is $36.40 - $46.00 hourly. The exact hourly is determined by various factors including experience, skills, education, geographic location, internal company equity, and budget. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the role. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the company’s mission, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Liquid I.V.

We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard, and empowered to bring their full, authentic selves to work.

Liquid I.V. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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