Technical Support Representative

At LiquidStack, we’re redefining what’s possible in the data center world. As a global leader in advanced liquid cooling solutions, we’re powering the future of AI, edge computing, and high-performance systems. Our team is growing, and we’re looking for skilled professionals who want to be part of something innovative and impactful.

Position Summary

At LiquidStack, we’re innovating the future of high-performance computing with our advanced liquid cooling technologies. As a Technical Support Representative, you will be at the frontline of our customer success strategy, providing expert post-sales technical support and helping to shape scalable service processes during a high-growth phase.

This role requires hands-on experience in electro-mechanical manufacturing and is suited for those who thrive in building structure out of ambiguity. You'll work closely with cross-functional teams—engineering, production, field service, and quality—to troubleshoot, solve, and scale.

Key Responsibilities

• Serve as the first point of contact for technical post-sales support to customers, Field Service Technicians, and Service Partners.

• Diagnose and resolve product issues using schematics, BoMs, 2D/3D drawings, and technical documentation.

• Collaborate across quality, supply chain, and production teams to support warranty fulfillment, spare parts, and service coordination.

• Use CRM systems to document customer interactions, service cases, and part replacement activity.

• Interface regularly with engineering and product management to provide field insights and contribute to continuous improvement.

• Help develop scalable technical support procedures and documentation to support global growth.

• Support on-site repairs by coordinating with regional leads and technicians.

• Maintain a high standard of professionalism, ethics, and safety in accordance with LiquidStack policies and values.

What You Bring

• Experience in the mechanical, thermal, industrial, or manufacturing industry.

• Familiarity with data center infrastructure, HVAC/R systems, or thermal system design is a plus.

• Ability to interpret engineering documents and troubleshoot issues using SolidWorks, AutoCAD, or similar tools.

• Strong organizational and problem-solving skills with the ability to prioritize in a fast-paced, evolving environment.

• Comfortable with ambiguity and enthusiastic about building processes from scratch.

• Proficiency in Microsoft Office Suite and CRM tools; multilingual capabilities are a plus.

• Excellent interpersonal and communication skills for working across cultures and time zones.

Salary Range: $60,000 - $72,000

Why Join Us?

• Competitive pay with opportunities for overtime
• Consistent day-shift schedule
• Paid time off, holidays, and great benefits
• Be part of an industry-disrupting company with room to grow
• Work on innovative technologies in a collaborative, supportive environment