Assistant Program Officer, Strategy & Operations

What We Do

With residents and partners, LISC forges resilient and inclusive communities of opportunity across America – great places to live, work, visit, do business and raise families.

Strategies We Pursue

• Equip talent in underinvested communities with the skills and credentials to compete successfully for quality income and wealth opportunities.
• Invest in businesses, housing and other community infrastructure to catalyze economic, health, safety and educational mobility for individuals and communities.
• Strengthen existing alliances while building new collaborations to increase our impact on the progress of people and places.
• Develop leadership and the capacity of partners to advance our work together.
• Drive local, regional, and national policy and system changes that foster broadly shared prosperity and well-being.

Since 1979, LISC and its affiliates have invested approximately $29.7 billion in businesses, affordable housing, health, educational mobility, community and recreational facilities, public safety, employment, and other projects that help to revitalize and stabilize underinvested communities. Headquartered in New York City, LISC’s reach spans the country from East coast to West coast in 38 markets with offices extending from Buffalo to San Francisco and in 2,400 rural counties across 49 states and Puerto Rico. Visit us at www.lisc.org

THE POSITION 

The Assistant Program Officer will be a member of LISC’s Strategy & Operations team and will be primarily responsible for the administration of LISC’s Impact Matrix. Launched in 2022, this tool uses a data-informed approach to refine how LISC incorporates impact into LISC’s loan process. The matrix leverages existing quantitative and qualitative data collected during LISC’s underwriting process. This position will be responsible for using the matrix to assess the impact rating of all loans that go through the credit approval process. This position will also provide project management and administrative support for the Strategy and Operations Department.

Essential Duties and Responsibilities:

• Impact Matrix administration
  • Rate all loans that come for approval at Credit Committee or through the Chief Credit Officer approval process using the Impact Matrix
  • Prepare weekly Impact Matrix-related Credit Committee materials and present impact ratings at Credit Committee
  • Update and maintain the Impact Ratings tracker, and coordinate internally to share KPI and other Matrix data
  • Support internal and external presentations on the Impact Matrix, including compiling and analyzing Matrix data and preparing meeting materials
  • Help facilitate Impact Matrix Advisory Board meetings, including meeting coordination, soliciting Matrix feedback, and reporting on findings
  • Liaise across LISC departments (Lending, Finance, Communications, Local Offices, etc.) to promote Impact Matrix engagement and to enhance coordination in LISC’s ESG and impact reporting
• Strategy & Operations team support
  • Provide project management and administrative support including meeting scheduling, note taking, and follow up task management for key Strategy & Operations team priorities, including cross-departmental process improvement efforts, NISOP (LISC's new initiative intake process), Strategic and Annual Plan projects, and additional projects as assigned

• Work on special projects and perform all other duties as assigned.

Qualifications

• Bachelor’s degree from an accredited college or university or relevant work experience 
• Minimum of 2+ years of relevant work experience preferred
• Strong familiarity or work experience in impact measurement and management, CDFI lending, or similar concepts, and passion for LISC’s community development mission
• Practical knowledge of quantitative and qualitative research methods, data analysis, and presentation using Excel and PowerPoint, and experience using research and data to tell a story
• Comfortable organizing, cleaning, and analyzing data, using Excel, Smartsheet's, Salesforce, or similar
• Superior oral and written communication skills, excels at public speaking, comfortable facilitating meetings with more senior colleagues
• Ability to work independently, and collaborate and forge strong relationships across diverse teams
• The desire to learn, take on new projects, and advance current skills.

• Strong organizational skills, attention to detail, and proactive follow through
• Proficient in Microsoft Office (including Outlook, Excel, Word, & PowerPoint)

Salary

LISC offers a competitive salary ($63,500-$79,381) and excellent fringe benefits

*Actual salaries may be based on several factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications.

Our benefits include: 

Medical, Dental, Vision Coverage: Comprehensive health plans for you and your family's well-being; Disability Insurance: Long-term and short-term coverage for peace of mind; Retirement Savings: Secure your future with our 401(k) and 403(b) plans; Generous Holidays: Enjoy ample time off to recharge and celebrate; Vacation, PTO, and Sick Days: Take advantage of flexible time-off policies to maintain work-life balance; Tuition Assistance: Pursue your educational goals with support from our tuition assistance program; Referral Program: Earn rewards for referring qualified candidates to join our team; Professional Development Opportunities: Grow and advance in your career with access to ongoing training and development programs tailored to your goals.

LISC is an equal opportunity employer. LISC does not discriminate in employment on account of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military status or veteran status, unfavorable discharge from military service, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

LISC IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY, EQUITY, INCLUSION AND JUSTICE