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Partnership Implementation Manager

Remote

Welcome to Little Otter!

Little Otter is a childhood mental health company that focuses on the mental health of young children and their parents. Little Otter’s mission is to bring expert care for children’s mental health to every home. With both everyday wellness tools and our award-winning online child therapy app, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country in the healthcare and insurance landscape.

About the Role

The Partnership Implementation Manager will be responsible for overseeing and executing the integration of key partners, such as payers, providers, and other relevant stakeholders, into our virtual pediatric and family mental health care services. This role is essential to ensuring a seamless collaboration between external partners and our internal teams, facilitating efficient workflows and supporting the delivery of high-quality mental health care. The Partnership Implementation Manager will lead partner onboarding, drive successful implementation initiatives, and optimize ongoing partnerships. This role will report to the VP of Clinical Operations.

Responsibilities

  • Lead the end-to-end process of integrating new partners (payers, healthcare providers, and third-party platforms) into our virtual care ecosystem.
  • Develop and execute detailed project plans for new partnership implementations, tracking milestones, timelines, and deliverables.
  • Continuously evaluate and refine onboarding and integration processes to optimize efficiency, scalability, and partner satisfaction.
  • Serve as the primary point of contact among internal teams (Clinical, Operations, Growth & Marketing, People, Product Development).
  • Manage all operational components of ongoing partnerships including referral pathways, satisfaction, reporting and quarterly/annual presentations.
  • Work with internal teams to develop and deliver training materials and resources that enable partners to effectively engage with our systems and services.
  • Ensure that all partnerships comply with regulatory requirements and contractual obligations, collaborating with legal and compliance teams as needed.
  • Utilize data and analytics to assess partnership performance, provide actionable insights, and recommend improvements to enhance service delivery and partner collaboration.

About You

  • 3+ years of experience in healthcare partnerships, implementation management, or operations, preferably in a virtual healthcare or mental health setting.
  • Strong project management skills with a proven ability to drive successful cross-functional initiatives.
  • Robust analytical skills, with the ability to leverage data to inform strategy, process improvements, and business decisions.
  • Exceptional communication and presentation skills, with the ability to convey complex information to executive stakeholders and diverse teams.
  • Ability to thrive in a fast-paced, dynamic environment, with a proactive and solution-oriented mindset.
  • Familiarity with healthcare compliance standards (HIPAA, etc.) and contractual frameworks.

What We Offer:

  • $100,000 - $130,000 annualized salary
  • A Flexible Time Off Policy (take what you need)
  • 12 Company Holidays and a company close-down for the last week of December
  • Flexible remote work environment
  • Comprehensive benefits package, including health, dental, and retirement plans
  • Opportunities for professional development and growth
  • A supportive and inclusive culture committed to making a difference in behavioral health

Research suggests that women and people of color often believe that they need to meet 100% of job qualifications in order to apply. We encourage you to apply even if you don’t! Little Otter is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity and expression, disability, veteran status or any other basis protected by federal, state or local law. 

Please be alert for potential recruitment fraud. All correspondence will come from email addresses with Name@LittleOtterHealth.com and not from public email addresses such as Gmail. If you are unsure about legitimacy, please confirm open roles through viewing them in www.littleotterhealth.com/open-roles. Little Otter will never ask you to pay money, provide banking information or download anything.

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