Care Navigator, BCBA - Fully Remote

Welcome to Little Otter!

Little Otter’s mission is to bring expert care for children’s mental health to every home through expert, evidence based therapy and psychiatry delivered in a digital platform. With both everyday wellness tools and our award-winning online child therapy app, we’ve empowered hundreds of thousands of clients across the country in the healthcare and insurance landscape.

About The Role

Reporting to the Clinical Scheduling Operations Manager, we are looking for BCBAs seeking a mission-driven and remote work environment to join our Care Navigation Team! 

Responsibilities:

• Using clinical engagement skills, conduct introductory Kickoff Calls with incoming Little Otter families to welcome them to our platform, identify specific needs, schedule, and connect them with Little Otter services. 
• Assist families in selecting the appropriate provider based on availability, clinical needs, and preferences while scheduling initial sessions.
• Assist families as they navigate all non-clinical aspects of care through the Little Otter platform and care system, including scheduling, and other care-related questions. 
• Create a warm and supportive first impression during the Kickoff call by answering questions, addressing concerns, and clearly outlining the care process, available services, and next steps to ensure families understand what to expect.
• Reinforce the importance of connecting families into care quickly by scheduling care sessions.
• Gather insights from Kickoff calls and share feedback with internal teams to improve workflows, scripts, and the overall family experience.
• Provide administrative support to families by managing scheduling and rescheduling of services while serving as an integral part of the care team to ensure seamless coordination and communication.
• Facilitating collaborative care and providing support to the clinical team.
• Ensure all scheduling interactions are properly documented and follow up with families as needed to confirm appointments.

About You:

• Board Certified Behavior Analyst (BCBA)
• At least 2 years of experience working with children and families
• Experience and confidence in using electronic medical records & technology systems

Skills:

• Model empathetic support and feedback when you work with parents & caregivers
• Comfortable with technology and want to improve the way that tech can empower families and providers
• Comfortable delivering email-based, chat-based and/or video-based support to families
• Excited to partner with software engineers and a coordinated care team to provide high-quality care to families
• Believe strongly in multi-disciplinary care and measurement-based methods
• Interested in learning and collaborating with the best early childhood mental health professionals in the country
• Self-directed and feel comfortable in a startup environment that is changing and growing quickly
• Excited to solve problems and take charge in connecting families into quality mental health care on a digital platform

Schedule: 10AM - 6PM EST, Monday- Friday

Compensation:

• $60,000 Annual Salary

Total Rewards:

• 100% remote work in the US (Central Time Zone preferred) 
• Premium healthcare insurance with coverage 
• A Flexible Time Off Policy (take what you need)
• 12 Company Holidays and a company close-down for the last week of December
• Continuing Education and License Reimbursement
• Company issued laptop and one time home office stipend
• Malpractice insurance coverage
• Life insurance, Long term, short term disability insurance
• New Parent leave
• A supportive and inclusive environment that values our clinicians!

Research suggests that women and people of color often believe that they need to meet 100% of job qualifications in order to apply. We encourage you to apply even if you don’t! Little Otter is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity and expression, disability, veteran status or any other basis protected by federal, state or local law. 

Please be alert for potential recruitment fraud. All correspondence will come from email addresses with Name@LittleOtterHealth.com and not from public email addresses such as Gmail. If you are unsure about legitimacy, please confirm open roles through viewing them in www.littleotterhealth.com/open-roles. Little Otter will never ask you to pay money, provide banking information or download anything.