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Operations Manager

Mountainside, New Jersey

The Operations Manager is responsible for overseeing and optimizing the full lifecycle of order processing and fulfillment. This role ensures operational excellence through effective cross-functional collaboration, process management, and data integrity. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment with many moving parts.

Responsibilities: 

  • Oversee daily operations related to the sales process and product fulfillment
  • Coordinate order intake and ensure timely product fulfillment in collaboration with warehouse and operations teams.
  • Oversee EDI processes to ensure seamless integration with sales and fulfillment.
  • Manage product routing to guarantee timely deliveries.
  • Collaborate with warehouse teams and product operations to enhance order processing and shipping efficiency.
  • Ensure accurate and timely provision of SKU data to major accounts.
  • Manage FlexPLM and ISUs to streamline product information management.
  • Ensure orders adhere to vendor requirements by managing correct tag and carton label specifications.
  • Serve as the primary point of contact for wholesale operations inquiries, ensuring clear communication with internal and external stakeholders.
  • Partner with cross-functional teams (Sales, Product Development, Customer Experience) to support new product launches and seasonal order fulfillment strategies.
  • Ensure compliance with customer routing guides and vendor compliance standards to avoid chargebacks and enforce SOPs for receiving, binning, packing, quality control, etc.
  • Maintain inventory levels of warehouse supplies. 
  • Administrative support to the Operations & Product Development teams 

Qualifications:

  • 3+ years of experience in operations, logistics, or supply chain management.
  • Bachelor’s degree in Business, Operations Management, Supply Chain, or related field preferred.
  • Strong knowledge of EDI systems and order management platforms.
  • Experience with FlexPLM or similar product lifecycle management tools.
  • Detail-oriented with excellent organizational and analytical skills.
  • Strong communication and cross-functional collaboration skills.
  • Ability to thrive in a fast-paced, deadline-driven environment.
  • Proficiency in Microsoft Excel, Google Workspace, and inventory/order management software.
  • Ability to commute to Mountainside, NJ, 5 days per week.

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