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Store Manager

Long Branch, New Jersey

We’re looking for a Store Manager to run our Pier Village store! This role is a perfect blend of leadership, creativity, and operational excellence—you’ll be the driving force behind store performance, team development, and guest engagement.

As Store Manager, you’ll oversee all day-to-day operations, including team leadership, scheduling, and performance management, while also playing a key role in visual merchandising, inventory management, marketing, and events. You’ll have the opportunity to blend strategy with creativity - curating beautiful store displays, managing stock levels, planning exciting events, and building guest relationships to ensure an unforgettable shopping experience.

What you’ll do:  

  • Engage with guests, share our brand story, and help them find the perfect pieces.
  • Open and close the store independently, ensuring smooth daily operations.
  • Effectively handle in-store guest issues and answer questions related to merchandise and store policies.
  • Process transactions accurately on the POS system while ensuring a seamless checkout experience.
  • Oversee hiring, onboarding, scheduling, and performance management, ensuring a well-trained and motivated team.
  • Train and develop a high-energy team that delivers amazing guest experiences.
  • Implement clienteling techniques to build strong relationships and increase guest loyalty.
  • Utilize CRM strategies (Endear) to track guest interactions and personalize outreach.
  • Monitor sales KPIs (conversion, UPT, AOV, etc.), strategizing with the team to drive revenue and engagement.
  • Ensure all visual merchandising displays are fresh, inviting, and aligned with brand guidelines.
  • Oversee inventory intake, stock organization, and replenishment to optimize product availability.
  • Conduct weekly and quarterly cycle counts, reporting inventory discrepancies and trends to the operations team.
  • Stay ahead of new product launches, leading product knowledge sessions for the team.
  • Manage in-store bead bar appointments, parties, and special events to create unforgettable moments for guests.
  • Fulfill in-store custom orders.
  • Plan and execute in-store activations, community events, and brand partnerships to increase foot traffic, engagement and enhance brand awareness
  • Oversee daily store operations, including opening/closing procedures, cash handling, and security.
  • Ensure compliance with all company policies, procedures, and safety standards.
  • Maintain a clean, organized, and well-functioning store environment for both guests and employees.
  • Stay flexible, tackle challenges head-on, and find creative solutions to keep the store thriving.

What You Bring to the Team:

  • 3+ years in a management role (Store Manager, Assistant Store Manager, or similar).
  • Experience with ERP platforms, Netsuite is a plus
  • Experience in scheduling, hiring, inventory management, and performance coaching.
  • Ability to create meaningful connections and provide exceptional service.
  • A strong eye for visual merchandising, and experience in marketing, events, or social media.
  • Ability to work weekends, holidays, and adjust to business needs.
  • Alignment with our values – Passion for kindness, positivity, and community-driven retail.

This role is ideal for a proactive, creative, and business-savvy leader who thrives in a fast-paced, guest-centric environment. If you’re ready to lead a team, drive sales, and bring your passion for visual merchandising, events, and brand storytelling to life, we’d love to meet you!

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