Data Analyst II (Data, Models & Decisions)

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are seeking a highly skilled and motivated Business Data Analyst with a strong background in sales, marketing and revenue data analysis. As a member of our dynamic team, you will play a crucial role in utilizing cutting-edge data visualization and AI techniques to uncover actionable insights for business users. You will be responsible for solving challenging data problems, applying statistical analysis to forecast trends, and participating in all stages of the data lifecycle from requirement gathering to interpretation. The ideal candidate will be an expert in building dashboards / reports, proficient in complex data modeling and architecture and unafraid of navigating intricate and disconnected data landscapes.

You will report to the Director of DMD. You are expected to work in a staggered shift to provide overlap of at least 4 hours with the US EST time zone. 

You will thrive here if: 

• You can operate in a fast paced, dynamic environment
• You are an expert on Qualitative and Quantitative data analysis
• You have mastered the art of data presentation through dashboards and reports
• You understand the Sales pipeline, Marketing funnel and Accounting functions
• You are highly skilled in data modeling and database queries
• You relate to our core principles and want to work with experts in their respective fields

Working as part of the Data, Models, and Decisions (DMD) team, the successful candidate has an opportunity to join an innovative data science and engineering team that’s operationalizing data across the organization. We see model-driven processes and workflows as a means to reduce uncertainty, reveal opportunity, and generate operational leverage that collectively create a new dimension of competitive advantage and lay the foundation for new revenue streams. 

You will: 

• Apply cutting-edge data visualization techniques to reveal actionable insights to business users.
• Solve challenging data problems through in-depth analysis of multiple systems.
• Apply statistical analysis to summarize data and forecast trends.
• Participate in Data Requirement Gathering, Data Preparation, and devise proper Data Interpretation methodologies.
• Ensure data integrity and quality in our platform and all systems, prioritizing automation and scalability of solutions.
• Apply AI and automation to build scalable solutions to present up-to-date actionable data insights at all times

You have:

• Demonstrated ability to independently uncover insights and relationships across numerous datasets
• 3+ years of experience interpreting and writing advanced SQL
• 2+ years of experience analyzing data and creating dashboards and reports  in PowerBI
• Experience in Python and good working knowledge of pandas and matplotlib are preferred
• Bachelor’s degree in Computer Science, Statistics, or another quantitative field
• Ability to work closely with teammates in a highly collaborative environment and simultaneously be a self-starter with strong individual contributions
• Excellent communication, coordination and presentation skills

Benefits: 

• Health: Medical, Dental and Vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. 

If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com