Director, Global Industry Value Advisor

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.  

Overview:

As a Director, Industry Value Advisor, you will be a strategic partner to our clients, helping them to identify, quantify, and realize the value of our solutions in the context of their specific industry challenges and opportunities. You will leverage your deep industry knowledge, combined with a strong understanding of our product offerings, to create compelling points of view and business cases that demonstrate the ROI and value of our solutions. This role requires a mix of strategic thinking, industry expertise, and strong client engagement skills.

You will: 

• Industry Expertise: Develop a deep understanding of the industry landscape, including key trends, challenges, and opportunities. Stay up-to-date on industry developments and continuously refine your knowledge to provide relevant insights to clients.
• Value Proposition Development: Collaborate with sales, product, and marketing teams to develop tailored value propositions for clients. Articulate how our solutions address specific industry pain points and align with the client’s business objectives.
• Business Case Creation: Work closely with clients to understand their strategic goals and challenges. Develop comprehensive business cases that quantify the potential value and ROI of implementing our solutions.
• Client Engagement: Serve as a trusted advisor to clients, building strong relationships with key stakeholders. Engage in consultative discussions to uncover client needs and align our solutions with their business strategy.
• Collaboration: Partner with internal teams, including sales, product, and professional services, to ensure a cohesive approach to client engagements. Provide industry insights that influence product development and marketing strategies.
• Thought Leadership: Contribute to thought leadership initiatives by creating industry-specific content, participating in industry events, and representing the company at conferences and webinars.
• Training and Enablement: Support the sales team by providing training on industry trends, value-selling techniques, and the development of effective business cases.

You have:

• Bachelor’s degree in Business, Economics, or a related field; MBA or advanced degree preferred.
• 7+ years of experience in a similar role, within the technology sector
• Plus 10+years experience in client facing roles, such as sales, business development or consulting
• Experience in AI software, Contact Center technology, or digital Customer Experience solutions is a plus.
• Proven track record of creating compelling business cases and demonstrating ROI for enterprise solutions.
• Strong understanding of industry trends, challenges, and competitive landscape.
• Self-motivated, results-oriented, and able to work independently as well as part of a team.

Preferred Qualifications:

• Industry Knowledge: Expertise in specific industries, including trends, challenges, and market dynamics. Ability to quickly grasp complex industry concepts and translate them into meaningful insights for clients.
• Value-Based Selling: Proficient in developing and presenting business cases that clearly quantify value, ROI, and TCO (Total Cost of Ownership) for enterprise solutions.
• Consultative Selling: Skilled in engaging in deep consultative discussions with clients to understand their unique challenges, goals, and priorities.
• Relationship Building: Proven ability to build and maintain strong relationships with C-level executives and key decision-makers.
• Strategic Thinking: Able to identify long-term business opportunities and align solutions with client objectives in a strategic manner.
• Problem Solving: Analytical and solution-oriented mindset with the ability to solve complex problems and create value-driven solutions for clients

Benefits: 

• Health: medical, dental, vision and wellbeing.
• Time away: vacation, dependent care, holidays, wellness days, and more
• Health: Medical, Dental and EAP.
• Time away: 28 days holiday + up to 5 Care Days.
• Financial: Workplace Pension Scheme, Employee Stock Purchase Plan.
• Family: Paid Parental Leave, maternity support.
• Development: Access to internal professional development resources.
• Additional: Group life insurance, exclusive perks and discounts and more.
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com