Enterprise Client Executive

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. 

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are looking for a dynamic and results-driven Senior Strategic Client Executive to join our team. This role is perfect for a motivated sales professional with a hunter mentality and a growth mindset. The ideal candidate will excel in acquiring new relationships with Fortune 500 companies and fostering strong connections with your existing client base. We seek individuals who can build positive, trusted relationships with key team members and C-suite decision-makers, helping customers maximize the value of their LivePerson investments. With a proven track record in sales and a commitment to growth, the ideal candidate will be instrumental in expanding our customer base and driving our company's growth through our customer’s success. 

You will: 

• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts
• Develop and drive the overall long-term strategy for the account, aligned with customer business objectives
• Devise and execute a robust sales strategy, focusing on acquiring new clients (net new logos) by conducting research, identifying key players, qualifying leads to drive new business relationships, and growing value-add relationships with key decision makers by becoming a trusted advisor
• Have experience attracting and engaging with Fortune 100 organizations at the CxO level, primarily focused on strategic business priorities including digital transformation in customer experience.
• Engage with existing and prospect organizations to position LivePerson products through strategic value-based selling, business case definition, return on investment analysis, references, and analyst data.
• Demonstrate the ability to develop a strategic point of view (POV) with brands, enhancing their current customer experience (CX) while positioning both LivePerson and yourself as thought leaders in the digital customer conversation space.
• Navigate complex sales processes involving multiple stakeholders and buyer groups, providing comprehensive organizational recommendations.
• Develop detailed account plans for prospects and existing clients within assigned territory.
• Utilize strategic account management techniques to nurture existing client relationships, ensuring retention and expansion of account spending.
• Collaborate effectively with internal teams and subject matter experts to facilitate the sales process.

 

You have:

• 10-12+ years of experience in Enterprise B2B SaaS sales.
• 4+ years of experience selling complex business applications/technology 
• You embody a true “hunter”; you have experience generating pipeline and closing new business
• Demonstrated track record of consistently exceeding sales targets.
• Strong sales acumen with a creative problem-solving approach.
• Exceptional presentation and interpersonal skills, with the ability to engage with senior executives and foster productive relationships.
• Demonstrated intellectual curiosity and a drive to contribute to business growth.
• Experience working in a fast-growing company selling innovative products.
• Prefer experience with/understanding Retail / Hospitality / Travel
• Prefer experience with/understanding of selling Chief Operating Officer, Chief Experience Officer and Chief Information/Innovation Officers
• Prefer experience in co-selling with partners
• Bachelor’s degree

 

Benefits: 

• Health: medical, dental, vision, and wellbeing.
• Time away: vacation, dependent care, holidays, wellness days, and more
• Health: Medical, Dental and EAP.
• Time away: 28 days holiday + up to 5 Care Days.
• Financial: Workplace Pension Scheme, Employee Stock Purchase Plan.
• Family: Paid Parental Leave, maternity support.
• Development: Access to internal professional development resources.
• Additional: Group life insurance, exclusive perks and discounts and more.
• #LI-Remote

 

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

 

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

 

 

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com