Senior Director, EMEA Pre-Sales & Solution Architecture

Location: London, UK  Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

The Senior Director of EMEA Pre-Sales and Solution Architecture is a strategic leadership role within LivePerson, connecting customer business outcomes with scalable technical solutions. This leader will oversee the EMEA Pre-Sales Engineering and Solution Architecture organization, bringing together two highly collaborative teams: a customer-focused Pre-Sales function responsible for supporting new business growth and a Solution Architecture team responsible for implementation success, technical governance, and long-term customer value realization.

Success in this role requires balancing strategic thinking, customer engagement, and technical expertise with operational excellence and delivery execution. You will help ensure that solutions designed during the sales process can be delivered effectively, sustainably, and with measurable value for customers and the business alike.

 

You Will: Key Responsibilities & Impact

Partner with Customers to Shape Meaningful Solutions

• Lead and support strategic discovery conversations across EMEA to better understand customer objectives, challenges, and opportunities.
• Mentor and support a team of Solution Consultants in delivering impactful consultations, demonstrations, and solution recommendations across LivePerson's platform portfolio.
• Foster an environment of curiosity, innovation, collaboration, and continuous improvement.
• Partner closely with Sales leaders to support new business opportunities, customer growth initiatives, and renewal strategies.
• Collaborate on responses to RFPs and complex technical proposals that align customer needs with business outcomes.
• Build trusted relationships with stakeholders across technical, operational, and executive audiences by translating technical concepts into clear business value.

Enable Successful Delivery and Customer Outcomes

• Lead the Solution Architecture team to deliver successful implementations while balancing customer needs, team capacity, and business priorities.
• Support the development of scalable solution frameworks, integration standards, and implementation best practices.
• Ensure innovative solutions integrate effectively within complex customer environments while maximizing long-term value and return on investment.
• Partner across teams to optimize resource planning, workload balancing, and regional alignment.

Drive Operational Excellence

• Monitor progress across strategic opportunities, technical discovery activities, and proof-of-concept engagements to support smooth transitions from pre-sales to delivery.
• Establish clear processes for managing scope, technical requirements, and customer expectations throughout implementation.
• Provide guidance and support for complex technical challenges and customer escalations.

Strengthen Collaboration Across the Organization

• Serve as a connector across Sales, Product, Engineering, Marketing, Partnerships, and Customer teams to share expertise and drive customer success.
• Support ongoing technical learning and professional development for both your teams and the wider organization.
• Contribute to operational consistency, process improvements, and organizational transformation initiatives.

You Have: Required Skills & Qualifications

• Significant experience in Solution Architecture, Technical Pre-Sales, Enterprise Architecture, or related customer-facing technical leadership roles.
• Experience leading technical teams in SaaS environments, including pre-sales, consulting, professional services, or delivery organizations.
• Strong understanding of API-first SaaS platforms, integrations, web services, identity management, and modern cloud architectures.
• Familiarity with Conversational AI, LLM technologies, messaging platforms, and customer engagement solutions is beneficial.
• The ability to communicate effectively with both technical and business audiences, adapting your approach to meet the needs of diverse stakeholders.
• A collaborative leadership style with a passion for coaching, mentoring, and helping teams grow.
• Experience translating technical capabilities into measurable business outcomes and customer value.

We Encourage You to Apply

If you're excited about this opportunity and believe your experience could contribute to our team's success, we encourage you to apply even if your background doesn't align perfectly with every requirement.

Our Benefits & Perks

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

🏥 Health & Wellbeing

• Medical and Dental Insurance: Comprehensive plans to support your health needs.

Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.

💰 Financial Security & Growth

• Workplace Pension Scheme: To help you plan for your financial future, our default pension setup starts with a 5% Company contribution (when you contribute 4%) and we’ll boost our contribution to 7.5% for any employee contribution of 5% or more.
• Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
• Additional Insurances: Group Life insurance, Group Income Protection and Group Critical Illness cover. 
• Development: Access to internal professional development resources.

👨‍👩‍👧‍👦 Time Away & Family Support

• Paid Time Off (PTO): 28 days leave (in addition to Bank Holidays). Plus, because life happens, we offer up to 5 additional Emergency Care Days once your PTO is exhausted - ensuring you're supported during unexpected family or personal situations.
• Parental Leave Policy: Paid Parental Leave and Maternity support. 

💻 Workplace Flexibility

• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also have access to WeWork space for those who wish to meet colleagues or collaborate in person.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson: Equal Opportunity Employer

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com