Back to jobs

Enterprise Customer Success Manager - SLED Central

HQ - American Fork, Utah or Remote

ABOUT LVT

LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.

ABOUT THIS ROLE

 As an Enterprise Customer Success Manager, you will be responsible for managing a portfolio of State, Local, and Higher Ed (SLED) customers. Your role is critical in ensuring customer satisfaction, fostering long-term relationships, and driving the successful adoption of our solutions. The ideal candidate possesses a deep understanding of customer needs, exceptional communication skills, and a passion for technology.

RESPONSIBILITIES

  1. Customer Relationship Management:
    • Develop and maintain strong, strategic relationships with key stakeholders within client organizations.
    • Act as the main point of contact for enterprise customers, addressing inquiries, and concerns, and ensuring overall customer satisfaction.
  2. Onboarding and Implementation:
    • Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients.
    • Provide guidance and support during the implementation phase, ensuring clients maximize the value of LiveView Technologies' solutions.
  3. Training and Education:
    • Conduct training sessions to educate clients on the full capabilities of our products.
    • Keep clients informed about new features, updates, and best practices to optimize their use of LiveView Technologies' solutions.
  4. Account Health Monitoring:
    • Proactively monitor customer accounts to identify and address potential issues before they escalate.
    • Work closely with the technical support team to resolve any technical issues promptly.
  5. Renew & Growth Management:
    • Collaborate with the sales team to ensure timely renewal of contracts.
    • Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
  6. Feedback Collection:
    • Gather feedback from customers and communicate insights to internal teams for product improvement.
    • Advocate for customer needs within the organization to drive continuous enhancement of our solutions.

QUALIFICATIONS

  • 4+ years experience in Customer Success, Account Management, or Business Development, in the Public Sector.
  • Proven ability to build and manage relationships, internally and externally (preferably in a SaaS environment)
  • Experience using CRM tools, including Salesforce and CS Tools. 
  • Comfortable with de-escalation management and navigating tough conversations with a solutions-oriented mindset
  • Highly adaptable individual who embraces change and knows how to pivot when confronted with new challenges
  • Ability to make decisions and react when time is of the essence 
  • Communicates clearly and concisely about both technical and non-technical subject matter
  • Diplomatic, tactful, and poised under pressure, with a high comfort with ambiguity
  • Demonstrate strong follow-through and ability to self-manage multiple tasks and projects at once
  • Passionate about Customer Success; the people, the relationships, and the interactions that drive mutually beneficial results
  • Team player who contributes positively to overall team morale and company culture
  • Willingness to travel

WHY JOIN US

  • Founder-led and employee-driven company 
  • The opportunity to build where you stand
  • Value centric decision making
  • Both an economically stable and hyper-growth environment (ask us how this is possible)
  • The market leader in redefining how B2B does security

On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:

  • Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP). 
  • 401(k) With up to 4% match
  • Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
  • Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success. 
  • Paid Parental Leave - To help your growing family while you're away from work. 
  • Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse. 
  • Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year. 
  • Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness. 
  • And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.

HR Policy 
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LVT’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.