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Service Desk I

American Fork, Utah, United States

ABOUT LVT

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.

  • A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
  • Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
  • Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

ABOUT THIS ROLE

As a Service Desk I technician, you are the lifeline for all technology needs within the organization, empowering team members across every department by ensuring the tools they rely on are available, functional, and reliable. You will resolve incidents, identify root causes to prevent recurrence, and fulfill service requests with a sense of ownership and accountability from first contact through resolution. You will help users become more self-sustaining through clear knowledge articles and practical guidance, assist with AV needs ranging from small conference rooms to company-wide events, and provide white glove support for executive leadership as needed.

This role is based in-office five days per week out of our Headquarters in American Fork, Utah.

ROLE RESPONSIBILITIES

  • Respond to and resolve technical requests across in-person, chat, and email channels with a focus on speed and quality.
  • Manage the ticket lifecycle from initial triage to resolution, ensuring users are kept informed throughout the process.
  • Install, configure, and troubleshoot computers (Mac/PC), peripherals, and mobile devices to maintain peak productivity.
  • Assist with user provisioning and access troubleshooting for enterprise platforms like Okta, Google Workspace, and Slack.
  • Help set up and maintain audio-visual equipment for conference rooms and company-wide events.
  • Draft internal SOPs and user-facing knowledge base articles to help the team solve common technical issues.
  • Proactively identify recurring technical issues and suggest ways to improve the user support experience.
  • Assist with routine updates and monitor systems to ensure compliance with LVT IT security policies.

OUR IDEAL CANDIDATE

  • 0–2 years of experience in an IT support role, internship, or a technical customer service environment.
  • High school diploma or equivalent required; progress toward IT certifications (CompTIA A+, Network+) is a plus.
  • Foundational understanding of Windows and macOS environments and a desire to learn new enterprise technologies.
  • Natural curiosity for diagnosing hardware, software, and basic connectivity issues (VPN, Wi-Fi, peripherals).
  • High level of empathy and professionalism, with the ability to explain technical concepts to non-technical users clearly.
  • Strong organizational skills and the ability to manage a queue of tasks in a fast-paced environment.
  • A service-oriented mindset with a commitment to seeing every issue through to a successful resolution, regardless of complexity.
  • Ability to lift and move IT equipment (monitors, computers, etc.) as needed for office setups.

BENEFITS

We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office.

LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.

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