Customer Advocate

What Makes Us Stand Out:

With the combined strengths of SingleOps and Landscape Management Network (LMN), we lead the way in all-in-one business management solutions for the green industry. Every day, thousands of professionals in landscaping, tree care, design/build, snow removal, irrigation, and more rely on our tools to transform their business operations. From managing customer records and creating estimates to scheduling crews, processing payments, and gaining insights into real-time profitability—our software does it all. Together, our customers have processed over $4 billion in revenue, driving forward the green industry’s digital evolution.

As a team, we’re on a mission to reshape an age-old industry, and we’re looking for people who thrive on challenging and meaningful work. Our environment is highly collaborative, innovative, and supportive, with a shared commitment to having fun while making an impact. We live by our core values:  We Before Me, Bias to Act, Growth Mindset, The Extra 1%, Forgiveness, and 1 Customer, 1 Team. If this resonates with you, we’d love to meet you and explore how you can help us build the future of the green industry!

Our culture and growth has been recognized with multiple awards, it’s a great time to join! 

• Certified Great Place to Work Canada 2024
• Comparably 2024 #23/100 Best (small/ medium sized companies) Leadership Teams
• Comparably 2024 #63/75 (small/ medium sized companies) Happiest Employees
• #9 Atlanta Business Chronicle's 2024 Best Places to Work (Our second year in a row!) 
• #6 of Built In’s 2024 Best Places to Work: Top 50 start-ups in Atlanta  (Our second year in a row!) 
• Inc Magazine’s 2023 Best Places to Work 
• Inc. 5000: #131 of 2024 Southeast Regional America’s Fastest Growing Companies. (Our third year in a row!)
• Inc 5000 America's fastest-growing private companies (Our third year in a row!)

The reason behind the role... In this dynamic role, you’ll be at the forefront of our customers’ success, ensuring that our clients not only get the answers they need but also feel empowered to make the most of our products. As a member of our Customer Support team, you'll have the opportunity to work directly with our customers, making every interaction count. If you're passionate about technology and thrive in a fast-paced environment, this is the perfect opportunity for you to grow and make a meaningful impact. Join us and be the friendly expert our clients rely on to unlock their full potential!

Location: Remote!

In this role, you will...

• Respond promptly and professionally to customer inquiries via email, phone, live chat, and other communication channels.
• Assist customers with product-related questions, technical issues, and troubleshooting, providing clear and concise instructions and solutions.
• Contribute to the development of customer support resources, such as knowledge base articles, FAQs, and tutorials to empower customers to self-serve and mentor new team members.
• Develop deep knowledge of the products & integrations and industries we serve to become a resource to customers and other internal teams.
• Uphold company policies and procedures while delivering exceptional customer service, ensuring fast response times and great customer satisfaction and retention.
• Accurately document relevant information from interactions with clients and maintain data hygiene throughout daily correspondence.

Does this sound like you? 

• 2+ years of experience in customer support, preferably in a B2B SaaS or technology company.
• Post secondary education in business administration or IT related field.
• Strong communication skills, both written and verbal, with the ability to articulate technical concepts clearly and effectively.
• Excellent problem-solving skills and the ability to think critically and analytically.
• Demonstrated ability to work effectively in a fast-paced environment.
• A passion for customer service and a commitment to exceeding customer expectations.
• Ability to work independently and as a part of a team, with a positive attitude and strong interpersonal skills.

A few ways to stand out, but not required...

• Troubleshooting and working with Zapier integrations.
• Ability to communicate in Spanish or French.
• Experience in using tools like Salesforce and Zendesk.
• Any QuickBooks related working knowledge.
• Experience supporting cloud hosted software.

SingleOps/LMN does not sponsor work authorization needs; candidates must have proper work authorization to work for any employer in Canada, without sponsorship from the company.

Reasons why you would love it here!

• Join an incredible team culture that’s all about collaboration, support, and having fun while making a real impact every day.
• You want to be part of a fun, fast paced, collaborative team.
• An amazing culture with a team that supports one another, the opportunity to make a direct impact, and all the fun that’s included!
• Your well-being is important. We offer an employer funded HSA-based benefits plan with additional drug, dental, and mental health coverages, providing a flexible way to pay for healthcare costs.
• We are committed to supporting our employees' financial health through our RRSP matching program.
• Enjoy a great work-life balance with unlimited Paid Time Off, paid company holidays, and a company-wide shutdown from Dec 24 - Jan 1 for a well-deserved holiday break.

SingleOps/LMN reserves the right to change job descriptions as per the needs of the organization.

We are committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. If you require accommodation, please contact hr@singleops.com.