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Treatment Coordinator - Inside Sales

Lancaster

About LOA Orthodontics:

Founded in 1921, LOA Orthodontics has been a trusted name in the Lancaster community for over a century. We take pride in our tradition of clinical excellence and unmatched customer service.
We combine time-honored orthodontic care with innovative approaches, creating a patient experience that is both effective and personalized. Our commitment to continuous learning and professional growth ensures our team is always evolving. At LOA, you'll be part of a supportive, education-focused culture where your development is as important as the smiles you help create.
 
The Role: Treatment Coordinator

Do you love making people smile? Picture a career where your main focus is helping patients begin their journey to a healthier, more confident smile. If you have sales experience and enjoy connecting with people, this could be the perfect fit.
As a Treatment Coordinator at LOA Orthodontics, you'll play a pivotal role in guiding patients through treatment plans and payment options. This is a high-tech, positive environment that values integrity-driven sales — all without evening or weekend hours.

Key Benefits:

In addition to your base compensation and commission based on production, LOA Orthodontics offers a competitive benefits package to include Medical/Rx, Dental, and Vision coverage, retirement plan (401-k), flexible spending accounts, health savings account, and an employee assistance program. Further details on the benefits program are available upon request.

Essential Job Function: 

  • Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options. 
  • Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided. 
  • Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment. 
  • Communicate to office management if schedules are not filled for consults. 
  • Presenting treatment plans and giving estimates of treatment costs in an effective manner. 
  • Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient. 
  • Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment. 
  • Promoting and upholding the values of Orthodontic Partners in all aspects of the job. 
  • Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner. 
  • Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment. 
  • Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment. 
  • Drive results and strive to consistently achieve results and goals set forth by management. 
  • Other duties as required. 

Education and Experience 

  • High School Diploma, GED or equivalent Required 
  • Sales experience preferred, dental experience preferred but not necessary

 

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