HR Business Partner

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: HR Business Partner

Location: Remote - US Only
Country: United States
Department: Human Resources
Reports To: VP of Human Resources
Position Type: Full-Time

Job Summary:

The HRBP at First Due is a strategic partner, an organizational effectiveness catalyst, and a daily presence in the work of building a high-performing, mission-aligned company. You bring our people strategy to life — translating values into behaviors, translating business goals into talent priorities, and translating feedback into action that makes a real difference in how people experience their work here. 

At First Due, we are building an HR infrastructure that matches the ambition of the company. We have launched our values and principles, we are building a leadership development program, and we are investing in the manager population in a way that many fast-growing companies skip. The HRBP is the person who makes all of that real — close to managers and employees, embedded in the business, and using AI-enabled tools and insights to work smarter, move faster, and elevate the human side of HR. Your impact will be felt in how teams are structured, how leaders grow, how performance is recognized, and how the organization evolves as we scale.

Key Responsibilities:

Strategic Business Partnering & Organizational Effectiveness 

You are a trusted advisor and thought partner to people managers across the organization — present, proactive, and deeply connected to the business priorities and team dynamics of the groups you support. 

• Partner with people managers to assess team structure, clarify roles, and support org design decisions that are built for the next 12–24 months — aligning team architecture to where the business is going, not just where it is today
• Coach managers on team dynamics, change readiness, communication effectiveness, and leadership behaviors — with particular focus on our growing population of first-time managers who are developing their skills in real time
• Serve as a culture steward — helping managers embed First Due's values and principles into how their teams operate, not just what gets said in all-hands meetings
• Support the organization through significant change — systems implementations, structural shifts, and the ongoing evolution from founder-led to professionally managed — with grounded, forward-looking guidance
• Apply AI-enabled tools and organizational effectiveness frameworks to identify patterns, accelerate insights, and help leaders make faster, better-informed decisions about their teams 

Talent & Performance Enablement 

First Due is building a performance model that is continuous, values-aligned, and grounded in real feedback. The HRBP is the person who makes that model land — helping managers understand it, believe in it, and use it to have the conversations their people deserve. 

• Drive adoption of continuous feedback practices, goal alignment, and accountability conversations — ensuring that performance management is a living process, not an annual event
• Identify emerging talent across the organization and partner with managers to build development plans, create stretch opportunities, and open internal mobility pathways before people go looking externally
• Navigate employee relations matters with the judgment, empathy, and rigor the situation requires — balancing risk mitigation with genuine care for the employee experience and surfacing patterns that point to systemic opportunities worth addressing
• Partner with the full HR team on the rollout of the leadership development curriculum — supporting manager cohorts, reinforcing learning between sessions, and providing real-time coaching that connects program content to daily leadership situations 

Data-Informed People Insights 

Strong HR business partnering is grounded in both relationships and data. At First Due, we are building the analytics infrastructure to make HR insights actionable, and the HRBP will be a key contributor to turning that data into decisions. 

• Partner with HR Operations to interpret engagement data, attrition signals, performance trends, and workforce analytics — turning insights into clear, actionable recommendations for the leaders you support
• Collaborate with the VP, HR on compensation decisions for your client groups — ensuring that pay actions are consistent, equitable, and aligned with our evolving compensation philosophy
• Bring a pattern recognition mindset to your work — connecting signals across employee feedback, performance data, and team health indicators to distinguish what is systemic from what is situational 

AI-Enabled HR Practice 

First Due is an AI-enabled company. Our product team has reinvented how software gets built using AI-enabled workflows, and our expectation is that every function — including HR — will bring that same curiosity and ambition. Using AI well means more time for the work that requires genuine human judgment, presence, and care. 

• Actively explore and adopt AI-enabled HR tools that improve how you work — whether for synthesizing people data, drafting communications, building manager resources, or preparing for complex conversations
• Bring curiosity and experimentation to your practice — sharing what works with the broader HR team and helping First Due build an HR function that is as forward-looking as the rest of the company 

Qualifications:

• 6–8+ years of progressive HRBP or HR Generalist experience, with at least a portion in a high-growth SaaS, technology, or remote-first environment
• Demonstrated experience partnering with people managers — coaching, influencing, and building trust with leaders at multiple levels, including first-time managers
• Strong employee relations capability — the judgment to navigate ambiguous situations, the empathy to hold space for sensitive conversations, and the discipline to document and manage risk appropriately
• Genuine technology curiosity and savvy — someone who leans aggressively into learning new tools, systems, and platforms, and who applies that curiosity to their craft without hesitation. At First Due, learning is not optional; it is how we operate
• Comfort with people data — interpreting it, asking good questions of it, and turning insights into recommendations that leaders can act on
• Experience supporting organizations through change — structure shifts, cultural transformation, systems implementations, or rapid growth — with the steadiness and optimism that those moments require
• A genuine belief that HR is a value driver and organizational effectiveness partner — with the presence and credibility to operate that way
• Excellent written and verbal communication — the ability to write clearly, coach in the moment, and navigate sensitive conversations with candor and care 

Preferred Qualifications:

• Experience in a PE-backed, high-growth environment where accountability, data-driven decision-making, and pace are the operating norms
• Familiarity with building or scaling people programs from early stages — performance management, manager development, career ladders, or onboarding
• Experience supporting a multi-country workforce including Canada and/or contractor populations
• Working knowledge of AI-enabled tools in an HR context — whether for communications, analytics, coaching preparation, or process efficiency
• Experience with modern HRIS, performance management, or people analytics platforms

For US-based Roles
All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment
This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due
First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.