Product Specialist - Incident Reporting

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Product Specialist - Incident Reporting

Location: Remote - US Only
Country: United States
Department: Professional Services
Reports To: Product Specialist Team Lead
Position Type: Full-Time

Job Summary:

First Due is seeking a tech-savvy, customer-focused fire and EMS subject matter expert to work as an Implementation Product Specialist. In this role, you will work with Fire & EMS customers to Implement First Due modules, providing industry-leading leadership, guidance, and support as First Due continues to build its best-of-breed end-to-end Fire and EMS platform.   

Key Responsibilities:

• Act as an Implementation Product Specialist for assigned modules.
• Work directly with new customers to efficiently and effectively configure and optimize assigned modules.
• Partner with implementation project managers to successfully implement and launch First Due to Fire and EMS customers of varying sizes and complexities.
• Stay educated on module functionality, configuration, and industry best practices, including compliance requirements.
• Provide guidance on standards to both customers and First Due’s product management team.
• Maintain a full understanding of the features being developed in current and future sprints as well as the product roadmap.
• Document product gaps arising during implementation and work with product management to ideate potential solutions, especially in relation to compliance requirements.
• Participate in regional and national user group meetings both virtually and in person.
• Develop a deep understanding of competitors’ capabilities within the assigned area of the product.

Qualifications:

• Experience in Public Safety software or operations (preferably in Fire or EMS)
• Understanding of Fire/EMS market and standards
• Ability to take customer requests, determine the desired end state and provide a straightforward path to the most efficient solution.
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills
• Exceptional project management skills: ability to manage multiple customer requests and projects simultaneously.
• Patient, responsive, supportive, and respectful; adept at presenting, responding to feedback, and reasonably overcoming obstacles.

For US-based Roles
All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment
This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due
First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.