Solutions Consultant

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Solutions Consultant

Location: Remote - US Only
Country: United States
Department: Sales
Reports To: Director of Solutions Consulting
Position Type: Full-Time

Job Summary:

First Due is seeking a tech-savvy Solutions Consultant to help sell cloud-based, multi-module fire and EMS software to the nation’s leading public safety agencies. As a First Due Solutions Consultant, you will be responsible for demonstrating our products while maintaining a knowledge of current and upcoming product features. You will work closely with the Account Executives during the sales discovery process to tailor your presentation to the customer’s needs, resulting in increased sales and revenue. 

Key Responsibilities:

• Serve as a First Due product expert with the ability to present all modules to a variety of audiences.
• Partner with Account Executives during the Sales process to identify customer needs and build presentation strategy to respond to customer requirements.
• Prepare demonstration material for a tailored customer experience.
• Sell to many different levels of an organization, including fire chiefs and IT leaders, with the ability to answer questions ranging from product usage to security and software infrastructure.
• Identifying upsell opportunities.
• Coordinate post-demo follow ups as needed, including any product-related questions.
• Lead training sessions for Chiefs, officers, and line personnel on how to use the First Due platform.
• Maintain product knowledge of roadmaps and timelines of new features.
• Run large group presentations for 20 or more participants at a time.
• Able to present 3 or more times a day.
• Partner with the RFP team to build bid responses as needed.
• Ability to travel approximately 40% for onsite meetings or trade shows.

Qualifications:

You thrive when presenting and are skilled at making quick connections with customers. You are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product. You’re a strong presenter, able to think on your feet, overcome objections, and cater your delivery to specific audiences.

• Technical experience preparing demonstration material.
• Experience demonstrating products to large organizations.
• Demonstrated excellent written, verbal communication and interpersonal skills.
• Strong organizational and time management abilities.
• Have a track record of meeting or exceeding goals. 

Preferred Qualifications:

• Previous sales experience.
• Bachelor's or Associate's Degree

For US-based Roles
All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment
This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due
First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.