Back to jobs
New

Technical Services Analyst

Remote - US Only

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Technical Services Analyst

Location: Remote - US Only
Country: United States
Department: Professional Services
Reports To: Technical Services Manager
Position Type: Full-Time
Salary: $85,000

Job Summary:

As a Technical Services Analyst for Integrations on the Professional Services team, you will own the end-to-end delivery of technical integrations within broader implementation and customer onboarding projects, primarily connecting Computer Aided Dispatch (CAD) and other third-party systems to the First Due platform. This is not a role where you simply follow a runbook. You are a technical problem-solver: someone who can sit with a fire chief, understand how their dispatch center operates, and translate that into a working technical solution that delivers real value in the product.

You will work directly with customers, third-party vendors, internal project teams, and engineering stakeholders to define requirements, design integration approaches, execute delivery, and validate results. Beyond project work, you will serve as a subject-matter expert on technical integrations not only within Professional Services but across the organization: Sales, Customer Success, Support, Product, and beyond.

This role is forward-looking. We are building a team that actively reduces manual overhead through automation, AI tooling, and process innovation. You will partner with Product and AI teams to provide requirements, test new tools, and push the boundaries on how integration work gets done. If you are excited about using AI to work smarter, building tools that free your team from repetitive tasks, and continuously raising the bar on how technical services are delivered, this is the role for you. 

Key Responsibilities:

Integration Delivery & Technical Execution 

  • Lead the delivery of technical integrations (CAD, third-party systems, data feeds) from requirements through go-live.
  • Analyze customer environments, identify system constraints, and design integration approaches that maximize product value.
  • Configure, test, and validate integrations, owning quality from end to end.
  • Communicate directly with customers and third-party vendors to gather technical specifications, coordinate timelines, and resolve issues. 

Requirements Translation & Solution Design 

  • Translate customer operational requirements into technical specifications and implementation plans.
  • Identify gaps between customer needs and current product capabilities; propose creative solutions or escalate to Product with clear, actionable context.
  • Guide customers through technical decisions using industry knowledge, data-driven analysis, and a consultative approach. 

Cross-Functional Collaboration & Subject-Matter Expertise 

  • Serve as an organizational SME on technical integrations, providing expertise across Professional Services, Sales, Customer Success, Support, and Product.
  • Support pre-sales technical assessments, ongoing customer questions, escalation resolution, and internal enablement.
  • Coordinate with Implementation Managers, Deployment teams, and Product to ensure alignment and seamless handoffs. 

Automation, AI & Continuous Improvement 

  • Identify repetitive or manual work and build (or help build) tools, scripts, and workflows to automate it.
  • Partner with Product and AI teams: provide requirements, test prototypes, give feedback, and champion adoption of new tools.
  • Experiment with AI-assisted workflows and internal tooling to deliver results faster and with less manual overhead.
  • Contribute to process documentation, playbooks, and knowledge bases that scale the team’s capabilities. 

Qualifications:

  • Experience in a technical role involving system integrations, implementations, or technical project delivery (SaaS, public safety, or adjacent industries preferred). 
  • Experience in, or solid working knowledge of, the fire and emergency services / public safety industry. 
  • Demonstrated ability to translate business and operational requirements into technical solutions. 
  • Experience working with APIs and webhooks and the data flows between integrated systems. 
  • Comfort reviewing and interpreting structured data and common file formats (CSV, XML, JSON). 
  • Strong communication skills across technical and non-technical audiences, including external customers and partners. 
  • Experience collaborating cross-functionally with internal teams and external stakeholders. 
  • Self-directed with strong organizational skills; able to manage multiple concurrent projects. 

Preferred Qualifications:

  • Experience with Computer Aided Dispatch (CAD) systems or public safety technology. 
  • Working knowledge of SQL and relational databases. 
  • Experience building automations, scripts, or tools (in any language) to reduce manual work. 
  • Familiarity with AI/ML tools, prompt engineering, or AI-assisted workflows. 
  • Experience in a consulting, professional services, or customer-facing technical role. 
  • Knowledge of ETL processes or middleware platforms. 

For US-based Roles
All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment
This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due
First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in First Due’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.