Solutions Engineer, Warehouse Robotics APAC

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations. Powered by LocusONE, an AI-driven platform, our advanced autonomous mobile robots seamlessly integrate into existing warehouse environments to enhance efficiency, reduce costs, and scale operations with ease.

Trusted by over 150 industry leading retail, healthcare, 3PL, and industrial brands in over 350 sites worldwide, Locus enables warehouse operators to achieve rapid ROI, minimize labor costs, and continuously improve productivity. Our industry-first Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without the burden of significant capital investments.

As a Solutions Engineer – Warehouse Automation, you will be an integral part of our global Locus team, playing a key role in expanding our presence and driving success in the warehouse robotics automation market across the APAC region.

You will work closely with customers as a key point of contact throughout the entire automation journey—from pre-sales conceptualization to post-deployment optimization—designing, planning, managing, and deploying complex robotic fulfillment solutions for warehouse automation projects.

Based in Sydney or Melbourne, this role will primarily support customers in Australia, while also providing support to New Zealand, Singapore, and Japan as needed.

Responsibilities

• Act as a key point of contact for customers throughout the automation journey, from pre-sales conceptualization to post-deployment optimization.
• Design and develop warehouse automation solutions tailored to customer needs, optimizing workflows, fleet sizing, and system integration.
• Perform data analysis and process modeling to validate solution feasibility, demonstrating expected performance improvements and ROI.
• Work closely with Sales, Solutions Design, and the local Customer Success team in Australia to translate customer challenges into scalable automation concepts and drive solution adoption.
• Collaborate with the General Manager and regional teams to support international expansion and business growth initiatives across APAC with a focus on Australia.
• Lead technical discussions with customers, providing clear insights into system capabilities, benefits, and deployment considerations.
• Coordinate and support project execution post-sale, ensuring successful deployments by working with internal teams across engineering, customer success, and operations.
• Manage project timelines, risks, and dependencies, ensuring seamless communication between stakeholders.
• Train and support customers on system functionality, best practices, and ongoing performance optimization.
• Continuously monitor customer performance metrics, identifying areas for improvement and working with cross-functional teams to implement enhancements.
• Drive customer success by fostering long-term relationships and supporting operational growth through solution refinement.

Qualifications

• Bachelor degree in Robotics Engineering, Computer Science, Engineering, or related technical field.
• 5+ years of experience in Solutions Engineering, Solutions Design, Customer Success, or Project Management within warehouse automation, logistics, and/or supply chain
• Experience coordinating hardware and software deployments and managing stakeholders to ensure successful system implementation. 
• Strong analytical skills with experience in data modeling, warehouse simulation, and operational analysis, including data interpretation, trend identification, and reporting.
• Knowledge of warehouse automation, robotics, fulfillment processes, and material flow optimization in e-commerce, retail, or third-party logistics.
• Experience working with warehouse management systems (WMS) and integration into automation solutions.
• Experience with Linux or Unix systems, ROS (Robot Operating System), and SLAM-based navigation desirable.
• Skilled in supporting cross-functional teams across international time zones, including the US, Europe, and APAC regions.
• Strong problem-solving and project management skills, with the ability to lead cross-functional initiatives.
• Proficient English written and verbal communications skills required to collaborate effectively with internal and external teams.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• Proficient English written and verbal communications skills required to collaborate effectively with internal and external teams.
• Ability to travel to customer sites across the APAC region, with a primary focus on Australia and occasional travel to New Zealand, Singapore, and Japan.
• Must be based in Sydney or Melbourne, Australia, and legally authorized to work in Australia without sponsorship now or in the future.

Additional Details

Locus Robotics is an equal opportunity employer