Operations Manager

Position:                Operations Manager

Company:              Loenbro – Industrial Services Group

Reports To:           Regional Manager

Salary:                   DOE – Competitive Compensation & Benefits Package

Location:               Dickinson, ND

Do you want to work for an industry leading, growing, diversified employer who believes in doing what we say, leading by example, doing the right thing, and practicing stewardship? Loenbro is a leader in the industrial services space who strives to be more than just a contractor to our customer, but a business partner who provides superior quality and service. This is your opportunity to work for a great employer who puts employees and their customers first.

We have worked hard to build and maintain our reputation and are looking for industrious, conscientious, and motivated individuals to join our team. We encourage you to visit our website at www.loenbro.com to learn more about our organization and who we are.

Position Overview:

Maintain a high level of customer service while dispatching technicians and crews to jobsites. Tracking personnel and equipment effectively and efficiently contribute to greater productivity. This position would require the dispatcher to be on call 24/7 during their on days. They would work ten on, four off, and the four off would be a 4-day weekend, Friday-Monday.

Key Responsibilities:

• Schedule or dispatch workers or work crews to appropriate locations, according to customer requests, specifications, or needs.
• Coordinating with office personnel to ensure prompt and accurate invoicing of jobs completed.
• Communication with technicians to schedule return services.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Make sure all field personnel are dispatched efficiently and correctly.
• Ability to analyze dispatch situations and react with prompt decisions that result in a high level of company efficiency on own with limited or no supervision.
• Constantly monitoring the dispatch board for future situations or changes in the schedule for the day.
• Look ahead to next day to verify all technicians have their first call scheduled and print all work orders for the following day for each technician.
• Maintain goal board for each company with daily tracking of jobs.
• Maintain professionalism, exercise confidentiality concerning the affairs of the business, exhibit a willingness to learn, willingness to solve problems and willingness to step in to help others, and openly and actively participate in the direction of our company.
• Other duties as assigned.

 Skills/Qualifications:

• Knowledge of Microsoft Word, Excel, Outlook, and Viewpoint software.
• High School education or equivalent.
• Minimum of 3-5 years of customer service, dispatch, and/or clerical experience.
• Above average people skills and ability to deal effectively with people at all levels of the company with limited supervision or guidance.
• Effective oral and written communication skills.
• Good organizational skills and ability to prioritize work.
• Efficient with multi-line phone system
• Ability to prioritize workflow and organize diverse material and ability to manage multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines.
• If driving is required, a valid driver’s license and proof of insurability are required. All drivers are subject to a DMV background records search.
• Ability to pass a drug and alcohol test. 

Benefits

• Personal Time Off (PTO).
• Health Benefits: All employees are eligible for medical, dental, vision and life insurance coverage.
• 401(k) Retirement: The Company provides a 100% match of the first 4% of employees’ contribution each year, to the plan. Eligibility is immediately following 90 days of employment.

We are “Leading the Change” in the Energy Services Industry. Our growth and successes have not changed who we are. We live our core values every day.

WE TAKE ACTION
WE DO WHAT WE SAY
WE LEAD BY EXAMPLE
WE DO THE RIGHT THING
WE PRACTICE STEWARDSHIP

Loenbro is an Equal Opportunity Employer.