Back to jobs
New

1609 - Senior Manager, Client Operations

Remote, United States

LogicSource is an innovative leader in sourcing and procurement services, helping companies increase profits through better buying. Operated by a 500-person collective of procurement professionals, we are deeply rooted in data and insight-driven strategic sourcing, category management, operational excellence, and value delivery. Partnering with Fortune 500 companies, we build and nurture strategic relationships while delivering strong execution that drives measurable bottom-line impact and the development of best-in-class procurement capabilities. Learn more about us at www.logicsource.com. 

Reasons why you’ll love it here: 

  • A collaborative, supportive culture where your contributions are valued, and your work makes a meaningful impact. 
  • A workplace committed to professional growth with paths to development and advancement. 
  • Dedicated to creating an environment for employee success by providing support for long-term career growth.
  • Committed to work-life balance by offering flexible PTO. 
  • A robust benefits package that includes extensive health, dental, and vision coverage for you and your family. Employer‑funded HRA, a 401(k) match, Healthcare and Dependent Care FSAs, short- and long-term disability coverage, AD&D, life insurance, fertility assistance, and more.
  • Supplemental benefits such as unexpected large expenses related to Accidents, Hospitalization, or Critical Care. Along with support for Maternity/Paternity, FMLA, and Military leave. 
  • Offer behavioral health services within the medical support insurance plan and everyday support tools to help with mental health. 
  • A business-casual workplace offering a flexible, hybrid work environment with offices in Westport, CT, and Charleston, SC.

Positions Summary:

The Senior Manager, Client Operations drives operational improvement initiatives across the vertical. This role identifies opportunities to improve procurement operations, designs scalable solutions, and leads implementation across accounts.

Responsibilities:

  • Transformation Strategy and Initiative Leadership
    • Identify operational improvement opportunities across accounts and the vertical to drive operation efficiency.
    • Lead transformation initiatives including payment terms optimization, procurement process redesign, and operating model improvements.
    • Develop implementation roadmaps and ensure initiatives deliver measurable impact.
    • Develop business cases with clear baseline and expected impact.
    • Ensure initiatives are implemented and value captured through sustained adoption.
  • Operational Standardization
    • Develop standardized playbooks for governance, category management operations, and sourcing workflows.
    • Establish common operating practices across accounts to improve efficiency and consistency.
    • Drive adoption of standardized operating procedures across the vertical.
  • Capability Development
    • Identify capability gaps in delivery operations and develop solutions to address them.
    • Partner with Account Operations and Category teams to implement improvements.
    • Lead change management efforts associated with new processes or operating models.
  • Client-Facing Transformation
    • Engage with client stakeholders to lead operational redesign initiatives (e. payment terms optimization).
    • Lead special projects that improve procurement performance or operational effectiveness.

Requirements:

  • Bachelor’s degree or equivalent related work experience required.
  • 8-10 years of experience in strategic sourcing & procurement of goods and services or related experience.
  • Ability to operate independently as well as interact with vendors, and internal or client stakeholders at all organizational levels.
  • Keen ability to deliver on client expectations, influencing others or escalating as needed to do so.
  • Ability to understand and manage complicated operational details and communicate this clearly based on audience (client and/or internal partners).
  • Analytically adept with the ability to interpret complex data for informed decision-making and to assess results.
  • Proficient in MS Office applications including PowerPoint and Excel/financial analysis and planning.
  • Exposure to demand planning / forecasting.
  • Proven ability to build relationships, work well with people in a constantly changing environment, and gain credibility in areas beyond defined scope of work.
  • Customer-focused attitude with the ability to communicate effectively at all organizational levels; Excellent client interfacing skills.

Success Measures:

  • Successful implementation of transformation initiatives.
  • Delivery of planned initiative benefits.
  • Adoption of new processes.
  • Operational efficiency improvements across accounts.

Travel: This position will require some travel.

Other Duties: This Position Description is not an exhaustive list of duties and responsibilities, and the employee is expected to perform other duties as necessary and assigned. The duties and responsibilities of this position may be modified at any time to meet changing business needs.

NOTE: The listed compensation range reflects the anticipated base pay for this role. Final compensation will be determined based on location, experience, and job-related factors, and may include additional benefits consistent with applicable pay transparency laws.

Pay Range

$97,500 - $190,000 USD

*LogicSource participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment

https://logicsource.com/privacy-policy/  

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LogicSource’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.