Senior Director of Operations

About Us:
Lola Blankets is a fast-growing comfort and lifestyle brand. We believe that the world can be a much cozier place–and we’re on a mission to make that happen! 

Overview

The Senior Director of Operations leads the execution of Lola Blankets’ operational engine. This role will be responsible for ensuring efficient implementation and delivery of all Operational initiatives needed to support Lola’s rapid growth. 

This role is responsible for coordinating execution across key Operational functions — primarily fulfillment operations and customer experience across all sales channels. The role will be accountable for identifying and coordinating cross-functional opportunities, priorities, and initiatives. Excellent candidates will have a demonstrated track record of partnering across an organization and delivering high quality fast-paced results while developing and empowering those around them. This role partners closely with leaders across Operations and all other teams at Lola to plan and execute day-to-day projects, and ensure readiness for new capabilities, key sale moments, and more. 

Key Responsibilities

A) Operational Execution & Excellence 

• Coordinate day-to-day priorities and execution across the Operations team to ensure work moves quickly and supports company needs
• Ensure the company is operationally prepared for peak sales periods, seasonal demand spikes, presale capabilities, new product launches, new sales channels, and more
• Work cross-functionally, internally and externally, to efficiently identify and resolve operational issues that impact customers, fulfillment performance, or company growth
• Keep operational processes organized and clear; develop redundancy and backup plans to de-risk Operations 

• Lead by example and champion our growing culture of operational excellence, ownership, accountability, and cross-functional collaboration

B) Fulfillment & Logistics Oversight

• Oversee daily operational relationships with Lola’s third-party logistics partners to ensure consistent fulfillment performance, operational reliability, and capacity planning
• Partner with Head of Operations and 3PL leadership to implement and deliver all plans needed for peak capacity, operational improvements, and new infrastructure investments
• Ensure operational readiness for new shipping flows, new products, and channel expansion
• Monitor and improve fulfillment KPIs including shipping speed, order accuracy, and operational efficiency

1. C) Process Improvement & Operational Scaling

• Continuously identify ways to simplify operations, improve efficiency, reduce pain points, and help the team accomplish more with less effort
• Standardize repeatable workflows to enable smooth company scaling 
• Build tooling, reporting, and documentation to help the team track performance, solve problems faster, and share operational knowledge

Qualifications & Experience

• 6–10 years of progressive leadership roles in a consumer-facing Operational function, ideally with time spent at a high-growth consumer brand and/or in Consulting or Professional services
• Demonstrated experience operating within rapidly scaling businesses ($50M–$500M revenue environments)
• Proven ability to develop, empower, elevate, and promote team members 
• Self-starter with a proven ability and willingness to identify and ‘charge into’ opportunity areas, delivering measurable results from quick mobilization of self and others 
• Deep cross-functional experience and understanding to enable strong collaboration, judgment, and prioritization 
• Strong systems thinker capable of designing processes and infrastructure that scale with business growth

COMPENSATION and PERKS

• Salary: Based on experience. Annual bonus based on company and individual performance (bonus prorated to % of year employed with company)
• 21 days paid vacation + all federal holidays (except parts of Thanksgiving 🙂)
• Full health benefits (health, dental, vision, mental)
• 16 weeks of paid birth parent leave available. 8 weeks non-birth parent leave
• 55% off Lola Blankets for friends and family
• Opportunities for career growth within Lola Blankets