Operations Excellence Manager

About the Role

Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. We are seeking an Operations Excellence Manager to enable analytics, measurement-based management, special project ownership, and elevated insights that accelerate growth and Operations quality. The ideal candidate is an experienced management consultant who’s ready to operate: structuring problems, diving into data, partnering internally and externally to affect change, then measuring results to ensure change happens.  

Core Responsibilities

Champion Metric-Based Operations 

• Gather data, run analysis, and generate insights on the questions that move Operations: cost-to-serve, throughput and capacity, unit economics, inventory and fulfillment costs, and more 
• Drive transparency and accountability into every element of Lola’s Operations, through usable dashboarding, reporting, and opportunity identification
• Partner closely with Strategy & Analytics team to leverage all Lola’s data to make better Operational decisions, prioritize initiatives, and move needles 

Special Project Ownership 

• Identify, prioritize, and scope the highest-impact projects to improve Operations at Lola: define the problem/impact, build the business case, structure the plan, and build internal strategic alignment 
• Execute these projects independently and urgently, in collaboration as-needed with all relevant stakeholders (Operations team, other Lola teams, vendors, 3PLs, systems partners, and more) 
• Stand up new processes, launch new capabilities, and fix what's broken - “be hands on, don’t hand off”
• Measure before-and-after results of every major initiative across Operations to ensure lasting improvement 
• Eagerly jump-in to provide leverage across the Operations organization whenever and however needed

Serve as Operations Chief of Staff

• Run critical rhythm for Operations — prepare the materials (documents + data) for effective leadership meetings, OKR meetings, quarterly planning exercises, and all critical decision-making sessions 
• Drive clarity and accountability across the Operations organization, tracking projects and priorities, providing extra bandwidth when appropriate, and escalating or re-evaluating priorities when necessary 
• ‘Supercharge’ the effectiveness of every Operations team member - from Head of Operations on down - Ecomm Ops, Channel Ops, Retail Ops, Customer Ops & CX, Supply Chain Ops, Technology 

This role will report to the Head of Operations. Preference for candidates in New York or Utah who can be hybrid in our offices 3 days per week. Also open to remote candidates in Austin or Los Angeles.

Qualifications

• 2-3 years of experience in consulting, corporate strategy, investment banking, private equity, or high-growth startup operations (MBB or similar) 
• Proven track record of methodically identifying opportunities, defining plans, deploying change, and measuring results 
• Comfort working cross-functionally to influence, enable, and empower people from various backgrounds, skillsets, seniority levels 
• Ability to identify and gather the most-important data, perform independent analysis, and translate to strategies and actions 
• Curious, self-starting polymath who wants to learn and build quickly 
• Exposure to ecommerce, DTC, or retail strongly preferred
• Strong project management instincts: able to keep multiple workstreams on track, follow up relentlessly, and drive accountability without formal authority
• Bias toward action: track record of not just analyzing but executing and getting things done in ambiguous environments

What We Offer

• Competitive base salary and annual bonus based on company and individual performance
• 21 days paid vacation + all federal holidays
• Full health benefits (health, dental, vision, mental)
• 16 weeks paid birth parent leave; 8 weeks non-birth parent leave
• 55% off Lola Blankets for friends and family
• Opportunities for career growth within Lola Blankets