Assistant Store Manager

Aimé Leon Dore is seeking a pro-active Assistant store Manager, reporting directly to the Store Manager. The Assistant Store Manager will be responsible for assisting with the management and development of their team, while driving brand awareness and an exceptional customer experience. 

Duties and Responsibilities 

• Assist in overseeing all store functions including inventory management, visual merchandising, and daily reporting while ensuring compliance with company procedures and policies.
• Work with the Store Manager to strategically recruit, train, and manage to ensure the successful day-to-day operations and customer experience, maximising functions within the Retail team.
• Exhibit excellent organisational skills to effectively plan and execute short-and long term projects aligned with global strategy.
• Optimise store performance through continuous evaluation of existing processes and implement change where necessary.
• Oversee all aspects of performance development to create an inspired and motivated working environment.
• Always demonstrate an authentic, best-in-class approach to customer satisfaction whilst role modelling for the team on best practices aligned with company guidelines.
• Hold employee touchbases, evaluations and disciplinary reviews as needed.
• Ensure the store remains clean and presentable at all times (cleanliness, smell, sound & appearance).
• Provide continuous guidance and feedback to help others strengthen specific knowledge/skill areas.
• Ensure team scheduling is done in a timely manner adhering to employee contracted hours with any concerns addressed with the Store Manager.
• Uphold retail dress code, assisting the Store Manager.
• Help manage the overall store operation and environment to achieve sales, service, experience and customer satisfaction goals.
• Uphold company standards through strong leadership, mentorship, and overall communication to the wider team.
• Continuously look to add to the brands community within the space through great customer experience led initiatives, maintaining good client relationships.  

Qualifications 

• Bachelor’s Degree preferred.
• Minimum 2 years’ experience in retail management.
• Proficient in Microsoft Office products and retail business systems.
• Proven ability to build, lead and motivate high performing teams .
• Anticipatory and ability to take initiative with keen attention to detail.
• Excellent communication, collaboration, and delegation skills as well as good decision-making abilities in high pressure situations.