PNC RN Nurse Manager

We are seeking a PNC RN Nurse Manager who is passionate about making a difference in our community.  At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities. Our PNC RN Nurse Manager will provide daily management and leadership in the operation of several centralized support teams of a large Federally Qualified Health Center, including Licensed Vocational Nurses (LVNs), Referral Specialists, administrative Support Staff and out-sourced RN Nurse Triage.

The PNC RN Nurse Manager will be data and results-focused, working closely with healthcare providers and clinical operations to assure the implementation of consistent practices, processes, and protocols to achieve excellence in quality of care, safety, service, access, and patient satisfaction. Candidates should have experience in leading people (including nurses) and processes, a track record of exceeding key performance indicators (KPIs) and the ability to identify and remove barriers to customer and team satisfaction. This role is hybrid, with work-from-home an option, but rotating in-office presence with other Patient Navigation Center managers.

If you have the ambition and desire to work in a friendly and fun environment, LSCC is the place for you!

 

A Day in the Life of a PNC RN Nurse Manager may look like this:

• Manage a centralized LVN team, handling calls and digital messages for patients, pharmacies, and imaging facilities related to medications, refills, and lab results.
• Manage support staff who process medical prior authorizations.
• Closely monitor all queues in an omnichannel environment (calls, patient portal, and digital communication methods), and provide real-time support for staff.
• Oversee contracted services for outsourced nurse triage; manage vendor relationship, track spend and timeliness of triage; investigate any quality concerns.
• Handle certain high-risk ‘red flag’ calls, including those related to suicidal or violent intent and possible abuse, including CPS report filing.

 

We ask our PNC RN Nurse Manager to possess a minimum of:

• RN/BSN degree with 5+ years clinical experience, preferably in adult medicine 
• Health care operations experience with minimum of 2 years of management, directly supervising nurses 
• Current Texas RN license required  
• Basic Life Support (BLS) certification from American Heart Association or American Red Cross 

 

The following experience/skills are preferred:

• Experience in leading people and processes in a large contact center environment 
• Experience in program/project management experience or quality improvement initiatives 
• Bilingual (English/Spanish) preferred 

 

Key Success Factors

Some key factors that will make an individual successful in this role:

• The ability to problem solve
• Organizational skills
• Attention to detail
• Team player personality
• Time management

 

Benefits

LSCC offers a competitive benefits package, including:

• Competitive salary;
• Medical, Dental, and Vision insurance;
• LSCC paid Life insurance;
• LSCC paid Short-Term and Long-Term Disability insurance;
• Paid Time Off; and
• 403b Employee Retirement Plan