Customer Support Representative I

We’re searching for a Customer Support Representative to add to our incredible team here at Loopy. We're looking for someone who genuinely cares about the customer experience, and has a positive attitude. If you feel this describes you, we’d love to hear from you! We're located in Griffith, Indiana just 7 minutes from 80/94 and 15 minutes from the Illinois border. This position is office-based but remote work eligibility is based on successfully completing your probationary period in the position, which then 30% of your hours during the week can be worked remotely. It’s important that you’re the type of person who takes a lot of pride in your work and believes in what we’re doing. If you’d like more info on who we are, check out our website (www.loopycases.com).

Starting Pay: $16 per hour

Qualifications and Skills:

• High school diploma or equivalent
• Superb written communication and grammar skills
• Proficient computer typing skills and familiar with basic programs such as Gmail, Excel, Word, PDFs, and Windows/Mac interfaces
• 1 year of Customer Support, or related experience (preferred)
• Self-motivated and able to problem-solve
• Must be available to work 32-40 hours per week
• Must be available to work most weekends

Responsibilities and Duties:

• Handle email-based customer support tickets, as well as returns and exchanges
• Maintain department minimum pace requirements
• Maintain and up to date knowledge of our products and policies
• Clock in and out of your shift on time, both when working remotely or on-site
• Be available and easy to contact while working remote shifts
• Make upper management aware of repeated or potential issues

Perks of joining Loopy Cases: 

• Paychecks distributed weekly
• Optional health, dental, and vision insurance after 60 days of employment
• 401k with a 4% company match after 6 months of employment
• Paid on-site lunch breaks
• Friendly work environment
• Free phone cases