Manager, Quality IT Benchtop Support

We are LOTTE BIOLOGICS! Delivering Therapies That Enable a Healthier World. 

A new company, built on 80 years of tradition. We embody our core values of being Inspired by Science, Embracing Diversity, Fostering Talent, and Connecting Lives. Our mission is to be the most trusted partner in the industry, with high standards of quality and continuous innovation, to reliably deliver benefits for patients worldwide. 

Position Summary

The Manager, Quality IT Benchtop Support role provides leadership and assistance to the group supporting benchtop analytical equipment, integrated with their understanding of existing and emerging technology, applicable regulations, and the LOTTE BIOLOGICS computing environment. Support solutions will be aligned with the LOTTE BIOLOGICS IT Strategy and may entail implementation of a commercial off the shelf (COTS) system, a customized COTS system, or the development of a tailored solution. In addition, where applicable, members of the Syracuse Benchtop Administration group may also serve as system administrator for supported systems.

Duties & Responsibilities

• Manage team of 3-4 IT analysts and contractors that provide benchtop computer support for the site
• Own end-to-end responsibility for managing analytical benchtop computer assets, ensuring they are reliable, accessible, & secure
• Work with off-site groups currently overseeing analytical benchtop computer management and develop strategy for local analytical benchtop computer management
• Manage Total Cost of Ownership and the key drivers behind them to ensure approach is cost efficient
• Manage inventory and provide accountability/tracking for all analytical benchtop computer assets at the site
• Administration of tools used to support analytical benchtop computer assets (OS amin, patching, imaging, data backup)
• Fulfill technology asset-specific business needs
• Manage analytical benchtop computer assets and associated software to comply with applicable regulatory requirements
• Work with system owners and vendors to ensure availability for analytical testing
• Design technical solutions to satisfy business requirements

Education & Experience

BS in related technical field or equivalent applicable experience

Knowledge, Skills, Abilities

• Applicable information technology skills
• Knowledge and training of supported computer system hardware and software
• Experience managing high-performing team of <5 employees
• System and business analysis skills
• Knowledge and understanding of applicable regulatory requirements, including data integrity guidelines

Physical Demands

• Office-based position which requires appropriate levels of personal protective equipment (PPE) when field work is required.
• Frequent repeated motions such as keyboarding is required.

Work Environment

This position is based indoors and the employee will primarily be working with others, but also independently. This position requires regular on-site employee presence. This position is a team & project-based position that will require occasional shift work, weekends, and holidays.

Supervisory Responsibilities 

This position is responsible for the supervision of analysts and contractors that provide IT benchtop support.

Travel

<5% travel required

Target Bonus

10%

Work Location

East Syracuse, NY 

We are an Equal Employment Opportunity (“EEO”) Employer. 

We believe that women, people of color, veterans and LGBTQ communities must participate in the work we do, so we strongly encourage applications from people with these identities or who are members of underrepresented communities!  If this is the work that you want to do, in a culture of inclusion and excellence with the goal of making our world to be a healthier place, then please apply today!