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Director, Product

Atlanta, GA (Remote)

Loyal is an organization centered on experience and building a platform that allows consumers to make meaningful decisions when it comes to healthcare. We deeply understand providers, locations, services, appointments, business rules, and moreover, we understand patients -- who they are, the preferred method of communication, upcoming appointments, lapsed appointments, outstanding bills, health risks, and more. With this intelligence, our platform fuels highly relevant and personalized experiences across all mediums (website, email, voice…) allowing patients to get healthy, stay healthy, and have a better relationship with the health care provider.

Summary 

Loyal is on a mission to transform how patients access and engage with healthcare. We believe healthcare should be as easy to navigate as any other consumer experience—intuitive, personalized, and seamless. As the Director of Product, you will play a pivotal role in shaping that future.

You will lead the product strategy and execution for our newest product offering—driving strategy, innovation, and delivery across a suite of patient engagement tools that serve some of the largest health systems in the country. This is a rare opportunity to build and scale a new, category-defining product suite that radically simplifies how people engage, access, and manage their healthcare journeys.

In this role, you’ll oversee a high-performing team, work closely with engineering, design, customer success, and executive leadership, and represent the voice of the customer throughout the product lifecycle. We’re looking for a strategic and execution-minded leader who is passionate about reimagining healthcare with the discipline of product thinking.

You will 

  • Drive product development from ideation to launch through ongoing optimization to deliver the highest value to customers
  • Conduct market research, analyze customer feedback, and develop an understanding of the competitive landscape to inform product roadmap development and prioritization decisions to drive ROI
  • Develop key performance indicators (KPIs), analyze product performance, identify areas for improvement, and continuously optimize the product
  • Develop long term insights, strategy, and priorities for your product team(s) in alignment with company priorities
  • Continuously engage customers to gain insight into customer needs and represent Loyal’s products
  • Practice effective internal and external communication, ensuring that priorities, high-profile metrics, trade-offs, and projects are well communicated and well understood
  • Partner with Engineering and Design to foster empowered product delivery teams operating effectively at all levels 
  • Collaborate with Leadership, Marketing, Customer Success, and other functional areas to gain new insights, unlock opportunities, and work together more effectively, with a specific focus on enabling go-to-market strategies.
  • Manage cross-team dynamics to ensure the entire team is successful, proactively instituting process improvements across your team, e.g., review and provide feedback on roadmaps, strategic plans and feature specs
  • Coach team members to use modern, effective, and data-driven product management practices to prioritize, de-risk decisions, and create value 
  • Plan the structure of your team, managing headcount, succession planning, external hires and internal transfers 
  • Motivate your team to ensure they are engaged and connected to the larger company mission

You have

  • 7+ years of technology product management experience
  • Demonstrated experience leading Product teams to deliver against goals and objectives
  • Demonstrated experience mentoring and coaching team members
  • Experience working in the healthcare technology space preferred
  • Strong preference for experience integrating with EHRs (e.g., Epic, Athena, Meditech)
  • Experience working within a software as a service (SaaS) company
  • Proven ability to adapt while working within a start-up and/or high growth environment

Core Competencies

  • Management: You have the ability to manage a team of product managers
  • Strategic: You are able to handle many inputs, synthesize them, glean unique insights, and develop a cohesive go-forward strategy and detailed plan.
  • Execution: You have led multiple product teams which are able to execute consistently, delivering quality projects of the broadest scope and impact on time
  • Data: You have a penchant for analyzing large sets of data either through the use of SQL, code or Excel; familiar with SQL expressions; can understand database schemas
  • UI/UX: You are passionate about creating intuitive, simple user experiences.  You have a strong eye for usability and quality design.  You are a strong partner to and advocate for design
  • Technical: You are comfortable working with engineering leadership to prioritize broadly and you understand technical complexities of your product areas
  • Analytical: You have a good grasp of experimental design, statistical analysis and multivariate testing.  You can use data to set OKRs, create dashboards to monitor product health, review analyses from across the company and develop basic models. You can construct a narrative for using data in order to drive the decision making process
  • Organizational skills: You are able to manage multiple teams with stakeholders across the organization. You have experience working closely with business & marketing partners
  • Communication: You’re a strong communicator, both written and orally. You enjoy working with complex concepts and distilling them down so that anyone can understand them. You’re comfortable working cross functionally with stakeholders and can manage competing needs to drive alignment and resolution
  • Diplomatic: You know how to work with all different types of personalities, and can navigate tough conversations
  • Adaptive: You are curious, optimistic and a skilled problem-solver.  You embrace the unknown and are able to adapt to shifts in priorities. You look outside your day to day to ensure you keep learning and growing

Pay Transparency

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $160,000 - $175,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ.  In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. 

Interview Process

  1. People Video Screening (30 minutes)
  2. VP, Product Strategy Interview (60 minutes)
  3. Chief Operating Officer Interview (45 minutes)
  4. PM Panel Interview (60 minutes) 
  5. VP, Engineering Interview (45 minutes)
  6. CEO Meet and Greet (30 minutes)

Physical Demands

This job operated in a professional remote or in-office environment. This job uses standard office equipment, such as computers and phones. This job is largely a sedentary role; however, the employee has the flexibility to move as needed. Constantly operates a computer, phone, keyboard, mouse, and other office productivity machinery. The employee frequently communicates with internal and/or external customers and co-workers. Must be able to exchange accurate information. Must be able to recognize objects from short and long distances.

#LI-REMOTE

🏆 Benefits and Perks

We believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need (including a little fun).  Here is what we offer full-time employees:
  • 100% paid full health, dental, and vision insurance premiums for all employees and 75% paid for dependents!
  • Flexible PTO, sick, and personal days
  • 16 Company Paid Holidays - we believe every month deserves a holiday!
  • Company paid holiday week between Christmas and New Year's!
  • $50 Monthly Internet Stipend 
  • Long-term & short-term disability 
  • 401[k] plan 
  • Stock Options
  • Bonus Program
  • Generous Paid Parental Leave
Our Commitment

We believe that the key to Loyal's success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

Loyal is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Further, consistent with applicable federal and state law, Loyal provides reasonable accommodations when requested by qualified applicants or employees with disabilities, unless doing so would cause an undue hardship. Loyal’s policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If you require a reasonable accommodation in connection with the application process, please contact the Talent Acquisition Department at talentacquisition@loyalhealth.com.

E-Verify
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.   

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