About Loyal

Loyal is a clinical-stage veterinary medicine company developing drugs intended to extend the lifespan and healthspan of dogs. Our mission is to help dogs live longer, healthier lives.

We’ve already achieved significant milestones on our path to earning FDA approval for the first lifespan extension drug for any species. We have three products in our pipeline and are on track to bring the first product to market in 2025.

Loyal is a well-funded startup in growth mode. Our team includes scientists, veterinarians, engineers, operators, and creatives. This role will play a key role in supporting our growth strategies.

About the role

We’re seeking an experienced Sr. Product Manager to take ownership of our eCommerce platform and digital products, playing a critical role in supporting the launch of our first drug, LOY-002, and enabling the future growth of our company. This role involves leading product strategy, roadmap development, and driving the Go-to-Market (GTM) execution for LOY-002 while managing the evolution of digital products that support ongoing research and discovery efforts. You will be responsible for deeply understanding the needs of our target users – veterinarians and dog owners – ensuring the product is tailored to their unique requirements and enhancing their overall experience. It’s a fast-paced environment with the unique challenge of balancing compliance, business growth, and user experience.

Your work will lead the successful launch of the LOY-002 eCommerce platform, ensuring compliance and a seamless user experience. Own the product vision for digital tools supporting both commercial and research teams, driving collaboration across marketing, research, technical, and compliance functions. Develop the necessary product growth strategy for scaling digital products and optimizing performance to match company growth.

This role is for someone who has at least 7 years of product management experience, preferably with eCommerce platforms and analytic products. The ideal candidate should have a proven track record of launching and scaling digital products in fast-paced, highly regulated environments.

You will be reporting to our CTO, Elaine Zhou.

Your daily work will include:

• Own the full product lifecycle for our eCommerce platform and digital products, from initial concept and strategy through launch, scaling, and post-launch optimization.
• Shape and drive product vision, strategy and roadmap, ensuring alignment with business goals while working cross-functionally with teams such as R&D, engineering, marketing, and compliance to bring innovative products to market.
• Lead the successful launch and scaling of the LOY-002 eCommerce platform, ensuring it evolves to support rapid growth, increased demand, and future expansion opportunities.
• Oversee seamless feature integration and upgrades, ensuring all enhancements maintain compliance with stringent biotech and pharma regulations without compromising user experience.
• Collaborate with external vendors and partners to optimize digital product integrations, ensuring smooth and efficient platform performance.
• Design and implement innovative solutions that cater specifically to the needs of scientists and researchers, enhancing their drug discovery and development processes through advanced eCommerce functionalities.

About you: 

• 7+ years of product management experience, preferably with eCommerce platforms and analytics products.
• Proven track record of launching and scaling digital products in fast-paced, highly regulated environments.
• Demonstrated ability to manage product development and collaborate effectively with diverse, cross-functional teams.
• Hands-on experience with B2C or B2B eCommerce platforms, particularly in early-stage growth (zero-to-one or one-to-ten phase).
• Experience working in regulated industries such as biotech, pharma, or healthcare.
• Exceptional written and verbal communication skills, with the ability to translate complex technical concepts for non-technical stakeholders.
• Strong analytical skills and a data-driven approach to product management.
• Experience with product growth techniques.
• Familiarity with agile development methodologies.
• Bachelor's degree or equivalent experience required; master’s degree a plus but not required.

Loyal benefits:

• Full-coverage health insurance — medical, dental and vision — for you and your dependents
• $1,000 home office equipment stipend
• $1,200/year learning budget for books, courses, etc.
• $250/month wellness budget for gym, cleaners, spa, food, etc.
• All 3-day weekends are turned into 4-day weekends 🎉
• Unlimited vacation and paid holidays
• Paw-ternity leave — adopt a dog and get a day off with your new family member 🐶
• Annual company retreat at beautiful locations across the country (recently: Tahoe, Cape Cod)
• Competitive salary
• Company equity options grant for new hires

Salary Range: $140K - $170K

Loyal is founded and led by a first-gen female CEO and is proud to be an equal opportunity employer. We do not discriminate against applicants based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. 

Our values

Lean into moonshots

We don’t settle for incremental change. We have the bravery to take risks and shoot for the impact we want to have.

Opportunity is at the intersection

We lean into combining disciplines, expertises, and perspectives not normally adjacent. We design our organization to facilitate cross-pollination and cross-collaboration. We reject silos.

Expertise without ego

Titles do not determine who has a voice. We work on hard, technical problems and have a ton of fun while at it.

Learning by doing

Our path is novel and many things we are doing have never been done before. We lean into MVPs and are open to unexpected outcomes.

Lead with context

We value leading with context. We equip people with the context and background necessary to make their own decisions and act in the best interest of Loyal. We empower teams to succeed.

Empathy and respect for all life

Our patients are not just numbers. Our work is intentional, thoughtful, and guided by respect for life. We take our responsibility to pets and pet parents seriously.