Job Application for Help Desk Associate at Lincoln Property Company

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Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.

Position Summary:

The Help Desk Technician is an IT professional with a focus on supporting Hardware and Software platforms. This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for internal support of PCs, printers, and first line of defense troubleshooting connectivity issues before escalating to IT Engineering.

Key Responsibilities:

Support One Drive, Citrix, Microsoft 365, Teams, Windows 10 and 11 support, Active Directory password resets, VPN, Mobile Device Email, MFA (Google Authenticator), and printer installs.
Assist in the deployment and configuration of new hardware and software
Show excellent customer service and communication skills
Provide helpdesk support remotely and onsite through ConnectWise ticketing system.
Document troubleshooting steps and solutions in ticketing systems
Provide helpdesk support and resolve problems to end user’s satisfaction.
Maintain communications with customers during the problem resolution process.
Monitor and respond quickly and effectively to requests received through the IT help desk
Monitor email and ticket tracking system for tickets assigned to the queue and process based on priority
Report issues needing escalation to Lead/Manager for resolution
Image computers and work with end users to upgrade equipment

About Lincoln Property Company

Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-used properties, throughout the United States, United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 562 million square feet of commercial space. In addition to providing third-party real estate services, Lincoln has completed over 164 million square feet of development since its inception in 1965 and has another $19.5 billion currently under construction or in the pipeline. For more information, visit: www.lpc.com.

All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.

By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with Lincoln Property Company's privacy policy.

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I hereby declare that the information provided is true and accurate. IMPORTANT, PLEASE READ AND ACKNOWLEDGE I understand that failure to reveal any prior employer, or giving false or misleading information by me on any part of this Application for Employment can result in disqualification for employment consideration or, if hired, may be grounds for termination from the company or its' subsidiaries. I understand that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.

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Help Desk Associate

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