Operations Manager

The Operations Manager leads all operational aspects of a market or portfolio of commercial properties. This role is responsible for the planning, process, execution, and budgeting of assigned operations, and may work independently or direct a team of operations professionals. 

Essential Duties and Responsibilities 

• Manage the completion of all assigned operational functions and tasks; ensure assigned teams resolve problems promptly and in compliance with LPC, client, and regulatory requirements; follow up to ensure service quality meets prescribed standards. 

• Manage, review, and approve invoices as needed; oversee the accounts payable process to ensure prompt and accurate processing in accordance with the management agreement, client requirements, LPC policies, and applicable approval authorization limits. 

• Direct and control the preparation and delivery of timely, accurate, and insightful monthly reports according to client and/or company requirements. 

• Develop, direct, and control annual budgets for operating and capital expenses consistent with client and company requirements. 

• Maintain oversight of contracted terms that impact the financial performance of the asset or company; report as required on expirations, covenants, restrictions, and other encumbrances that drive decision-making and asset value. 

• Responsible for coordination of lease administration with the lease administrator and accounting; review lease set-up, lease changes, and reporting; provide final approval per client and/or company requirements. 

• Coordinate tenant move-ins and move-outs, including pre- and post-occupancy inspections with tenants and management teams; ensure vacant spaces remain in "tour ready" condition; ensure teams properly document and communicate with tenants and follow up as needed to ensure a successful transition. 

• Direct sourcing and procurement activities to effect optimal operations at assigned properties; deliver detailed bid analysis and recommendations to clients that drive value; manage quality of vendor service delivery to ensure contract compliance and desired value. 

• Manage performance of monthly or more frequent property and facility inspections; ensure preventative maintenance systems and scheduled maintenance meet industry requirements; recommend and/or approve alterations, maintenance, and reconditioning as needed; contract for and coordinate vendor services as required. 

• Document plans and preparations for emergency response using company or client formats; ensure resources, supplies, and backups are in place to effectively recover from adverse events; orchestrate drills and other training as required. 

• Coordinate and lead the daily and long-term activities of the team; establish work schedules, assign tasks, and cross-train staff; establish and track staff and department deadlines to meet client and company objectives; mentor and coach as needed. 

• Elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures; champion business cases for improvement as appropriate. 

• Provide formal supervision to assigned team; oversee recruiting and hiring of new employees; monitor the training and development of staff; conduct performance evaluations and coaching. 

• Perform other duties and responsibilities as assigned. 

Qualifications 

Core Competencies: Models a Service-Oriented Mindset; Communicates Effectively; Ensures Accountability; Builds Effective Teams. 

• Bachelor's degree (BA/BS) preferred with a minimum of 3-5 years of related experience and/or training; in lieu of a degree, a combination of experience and education will be considered. 

• Advanced skills with Microsoft Office Suite, including Excel. 

• Excellent written and verbal communication skills; ability to clearly and effectively convey complex topics with a positive tone to achieve operational and relationship objectives. 

• Ability to comprehend, analyze, and interpret complex documents; ability to solve problems involving several options in situations; requires advanced analytical and quantitative skills. 

• Requires advanced knowledge of financial terms and principles; ability to forecast outcomes, prepare budgets with long-term capital plans, and deliver insightful variance reports; may prepare or draft recommendations for cost/benefit propositions, ROI analysis, and other business proposals. 

• Strong organizational skills that deliver timely results and influence the productivity of the team. 

• Experience with commercial office, retail, and industrial properties highly preferred. 

• Fundamental leadership experience or significant collaborative contributions within a high-functioning team. 

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. 

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

 

Why Lincoln? 

At LPC you will be supported by a national firm where an entrepreneurial mindset is encouraged. You will be encouraged to explore your potential through training programs, mentorship, exciting work, fast-paced assignments, and an environment of constant learning and dedication to results. Our benefits package includes medical, dental, and vision insurance, 401(k), and paid time off. 

About Lincoln Property Company

Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, sports and entertainment, and mixed-use properties, throughout the United States, the United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 720 million square feet of commercial space. For more information, visit: www.lpc.com.

 

Benefits: 

Lincoln Property Company offers eligible employees a comprehensive benefits package that may include:

• Medical insurance
• Dental insurance
• Vision insurance
• Company-Paid Life insurance
• Company-Paid Long Term Disability
• Accidental Death & Dismemberment (AD&D) coverage
• 401(k) retirement savings plan, Traditional and Roth, with applicable eligibility requirements
• Flexible Time Off (FTO) or vacation benefits, depending on position classification
• Paid sick leave and other legally required leave programs
• Employee assistance and wellness programs where available
• Company-paid holidays
• Additional voluntary benefit offerings that may vary by location and position

Benefit eligibility, coverage levels, waiting periods, and plan provisions are governed by the applicable plan documents and Company policies and may be modified from time to time at the Company's discretion.

 

Healthcare Benefits Notice: Eligible employees may participate in Company-sponsored medical, dental, and vision benefit plans. Additional details regarding available healthcare benefits will be provided during the hiring process and upon employment eligibility.

 

Equal Employment Opportunity- Lincoln Property Company is an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs. Lincoln does not discriminate against applicants or employees on the basis of race, color, religion, creed, sex, gender, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, military or veteran status, reproductive health decision-making, or any other status protected by federal, state, or local law. Applicants and employees may raise concerns regarding discrimination, harassment, accommodation, or retaliation without fear of reprisal.

 

Compensation- Lincoln Property Company is committed to pay transparency and equitable compensation practices. The salary or hourly pay range for this position has been established based on market data, job responsibilities, internal equity, geographic location, experience, education, certifications, and other job-related factors. Actual compensation may vary within the posted range based on these considerations. Certain positions may also be eligible for discretionary bonuses, incentives, commissions, or other forms of compensation where applicable.

 

Reasonable Accommodation: Lincoln Property Company is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application, interview, and employment process. If you require an accommodation to participate in the job application or interview process, or to perform the essential functions of a role, please contact Human Resources at hr@lpc.com. Requests for accommodation will be treated confidentially to the extent permitted by law.

 

Work Authorization/ E-Verify- Lincoln Property Company participates in E-Verify. All offers of employment are contingent upon the candidate providing valid authorization to work in the United States. Lincoln Property Company does not sponsor employment visas, including H-1B, for this position at this time.

 

Background Check- Employment offers are contingent upon the successful completion of a background investigation, which may include verification of prior employment, education, criminal history, and other checks as permitted by applicable federal, state, and local law. The nature and scope of background checks may vary by role and location. Certain roles may require additional screening based on duties (driving history (MVR), financial background check, etc.)

               

Health and Safety- Lincoln Property Company is committed to maintaining a safe and healthy work environment in compliance with all applicable federal, state, and local occupational health and safety regulations, including OSHA requirements. Certain roles may have specific health, safety, or physical requirements that will be communicated during the hiring process. Employees may be required to wear personal protective equipment (PPE) or comply with site-specific safety protocols depending on the nature of their assignment.  

 

Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.