Operations Manager

A missão da LTK é empoderar criadores de conteúdo para que consigam atingir sucesso econômico. Temos um grande desafio pela frente e procuramos pessoas que queiram criar, inovar, disruptar e ajudar a desenvolver uma nova indústria para compor o nosso time.

Os membros do nosso time são encorajados a inovar constantemente, criando valor para o nosso público enquanto continuamos a liderar a criação e desenvolvimento dessa nova indústria - com o crescimento de cada colaborador no centro disso tudo.

Position Title: Operations Manager

Location: Sao Paulo, Brazil

Duration: 12+ month contract (maternity leave backfill), Pejota

*Please apply with English resume*

About the role

LTK is seeking an experienced Operations Manager to lead and scale two high-performing teams: Marketing Operations and Creator Support. This role is pivotal in ensuring operational excellence across our international marketing and merchandising programs, whilst driving efficiency and quality of our creator lifecycle support.

As the Operations Manager, you will oversee daily execution across both functions. You will build scalable processes, manage competing priorities, develop cross-functional relationships, and ensure both teams meet productivity, efficiency, accuracy, and overall performance goals. You will serve as a central operational leader—balancing project management, people management, and stakeholder alignment to ensure our international business continues to grow.

This role is ideal for a highly organized operator and people leader who thrives in fast-moving environments, loves building processes, and can seamlessly collaborate across marketing, creator success, localisation, analytics and leadership teams.

How you will make an impact

• Act as the primary operational partner for cross-functional teams including Marketing, Creator Success, Localization, Analytics, and Creative.
• Maintain strong relationships with regional teams to ensure alignment on priorities, timelines, and deliverables
• Ensure transparent communication and expectation-setting with all stakeholders.
• Lead, coach, and develop two operational teams: Marketing Operations Specialists and Creator Support Specialists.
• Oversee day-to-day workload planning, task delegation, SLA adherence, and productivity across both groups.
• Build a culture of accountability, continuous improvement, and high performance.
• Conduct weekly reviews, performance tracking, and reporting for team KPIs.
• Serve as the first-line, in-country people manager
• Manage inbound marketing requests ensuring SLA compliance and stakeholder satisfaction.
• Monitor execution metrics and deliver reporting on accuracy, efficiency and capacity

What you will bring to LTK

• Excellent English language skills (spoken and written)
• Outstanding communication skills — including clear written communication, structured verbal communication, and the ability to adapt messages for different audiences (creators, marketing teams, product, engineering, and leadership).
• Highly developed stakeholder-management skills, with the ability to influence without authority, manage expectations, facilitate alignment, and navigate complex cross-functional dynamics.
• Ability to maintain calm, clarity, and professionalism in fast-paced or ambiguous situations.
• Strong decision-making, accountability, and problem-solving abilities.
• High emotional intelligence, empathy, and ability to coach others.
• Strong project management experience with a proven ability to drive operational excellence across multiple teams.
• Exceptional organizational skills and the ability to manage multiple projects, stakeholders, and deadlines simultaneously.
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback

Sobre a LTK

Fundada em 2011, a LTK é uma plataforma de tecnologia global desenvolvida especificamente para capacitar criadores de conteúdo a monetizar seu conteúdo digital. A plataforma de serviço completo conecta marcas, Creators e shoppers através de um aplicativo de compras mundial, o LTK App, e ferramentas e tecnologias de rastreamento confiáveis que tornam conteúdos orgânicos instantaneamente compráveis. Hoje, criadores de conteúdo de mais de 150 países geram mais de US $3,6 bilhões em vendas anuais no varejo por meio de seus perfis na LTK. Mais de 20 milhões de consumidores recorrem às lojas de Creators da LTK todos os meses para encontrar inspiração e comprar instantaneamente os estilos recomendados por seus criadores de conteúdo favoritos. Além disso, mais de 6.000 marcas fazem parceria com a LTK para obter acesso a uma rede global de criadores de conteúdo que entregam uma performance tangível e mensurável em múltiplos canais de venda. A LTK está sediada em Dallas, TX, e atualmente opera em todos os cinco continentes.

Nossa missão

Empoderar criadores de conteúdo a atingirem sucesso econômico.

Nossos valores

• Aqui para vencer
• Comprometa-se com a jornada
• Trabalhe bem

Compromisso com a diversidade

A LTK acredita que diversidade, equidade e inclusão são obrigações fundamentais que fortalecem nossa equipe. Contamos com uma equipe diversificada e multidisciplinar para construir uma empresa com um propósito e cultura com significado.