Sr. Service Technician
The Sr. Service Technician position requires an experienced professional with a proven background in diagnosis, maintenance, and repair of Battery Electric Vehicles (BEVs). You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.
Responsibilities:
· Confidently repair electro-mechanical issues and perform diagnostics
· Train and assist Associate Service Technicians and Service Technicians with HV systems, electrical vehicle powertrains, repair procedures, etc.
· Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems
· Ability to problem-solve both Technical and Process-flow issues. SME (Subject Matter Expert) in at least 1-2 major repair categories
· Follow correct repair order documentation procedures, i.e. The Three C's
· Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
· Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
· Demonstrate attention to detail and passion for creating positive client experiences
· Ability to work remotely and support mobile service team as needed
· Other duties as assigned
Qualifications:
· 4+ years of experience as a Service Technician or Diagnosis Technician
· High School Diploma or GED (Required)
· ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS)
· Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains
· Experience in luxury automobile repair environments
· Customer facing experience exhibiting excellent written and verbal communication skills
· Proficient in Microsoft Office as well as learn proprietary DMS software
· Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis
· EPA 609 Certification
· Willingness to complete Lucid provided CPR training post hire
· Valid driver license with no suspensions within the past year
Preferred Qualifications:
· ASE Certified Master Technician
Base Pay Range (hourly)
$34 - $43 USD
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