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Sr. Program Manager, Sales Business Operations
As the Sr. Program Manager, Sales Business Operations, you will lead the facilitation of multiple workstreams related to daily operations, workforce and expense management, and sales performance and recognition programs. In this role, you will work closely with sales leadership and cross-functional stakeholders to support a wide variety of departmental initiatives of local, regional, and national scale. You will be responsible for building and maintaining reporting on several ongoing initiatives, from the analysis of raw data to the development of executive-level presentations.
The ideal candidate will thrive in ambiguous situations as we develop new initiatives to support an evolving business in a strategic and hands on capacity. You will have the ability to work independently and at times with little direction while analyzing complex problems, providing recommendations for go-forward strategies, and supporting their implementation. In order to be successful in this role, you will be able to think big and focus on scalable processes and solutions that not only drive results today but support a long-term focus on surprising and delighting customers.
The Role:
Facilitate monthly sales commission processing, reviewing salesperson performance, compiling payouts, facilitating approvals and submission to Payroll.
Manage ongoing Sales Performance Management programs in partnership with Studio and Regional Leadership and HR.
- Develop and facilitate sales performance recognition programs including both long and short-term contests and awards, ensuring programs are well-documented with high engagement.
- Run analysis on workforce efficiency, monitoring overtime and assisting with headcount planning activities
- Analyze monthly expense reporting for departmental leadership.
- Project manage and execute other departmental programs and initiatives as assigned
- Proactively develop standards, processes, and best practices for the ongoing maintenance of your programs
- Assist with departmental priorities and projects as required.
Qualifications:
- Bachelor’s degree in business, Data Science, or other relevant field
- 5+ years experience in a sales related function
- Exceptional skills in Microsoft Excel; advanced user experience in Microsoft Office, Power Point, Salesforce, and Tableau.
- Experience implementing programs for large field operations
- Strong analytical, presentation, and communication skills, with the ability to influence at all levels of the organization—from frontline teams to executive leadership, and synthesize detailed information into clear, actionable insights
- Experience leading projects with numerous cross-functional stakeholders; formal project management qualifications preferred.
- Prior experience working in a fast-paced, ever evolving environment with tolerance for ambiguity.
- High-level of ownership and ability to work independently.
- Comfort navigating ambiguity and an ability to create structure in an ever-changing environment.
- Exceptional written skills and meticulous attention to detail.
Base Pay Range (Annual)
$110,000 - $130,000 USD
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