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Service Operations Trainer (Automotive)

Fremont, CA
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Lucid’s mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around the human experience. Working at Lucid Motors means having a shared vision to power the future in revolutionary ways. Be part of a once-in-a-lifetime opportunity to transform the automotive industry.

We are seeking a passionate an experienced Service Operations Trainer to join our growing team at Lucid Motors. In this role, you will be responsible for developing and delivering comprehensive training programs to enhance the skills and knowledge of our service team. You will play a key role in ensuring that our Technicians, Service Advisors, and Parts Advisors are equipped to provide exceptional customer service and technical expertise. This position requires a deep understanding of electric vehicle (EV) systems, service operations, and parts management.

The Role

· Design, develop, and deliver in-person and virtual training sessions for service technicians, advisors, and managers.

· Create training materials, including manuals, presentations, videos, and e-learning modules.

· Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.

· Work directly with service teams in the field to reinforce training and provide on-the-job coaching.

· Identify and address knowledge gaps through continuous feedback and support.

· Develop and maintain a feedback loop with field teams to improve training content and delivery.

· Develop and deliver training for Parts Advisor and service teams on parts identification, ordering, inventory management, and warranty processes.

· Ensure that Parts teams understand and follow company policies for inventory control, stock levels, and ordering procedures.

· Provide guidance on troubleshooting parts-related issues and improving parts availability to support service operations.

Qualifications

· 3–5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).

· Proven experience developing and delivering operational training.

· Experience with parts inventory management and logistics preferred.

· Strong understanding of service processes, customer service standards, and parts management.

· Excellent presentation and facilitation skills with the ability to engage diverse audiences.

· Strong communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Problem-solving mindset and attention to detail.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
 
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.  (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

Base Pay Range (Annual)

$81,500 - $112,090 USD

By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. 
 

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