Sr. Vehicle Title Specialist, East
As a Transaction Operations Title Specialist, you will be instrumental in ensuring smooth and compliant resolution of all trade-ins and used vehicle title matters. Your role involves creative problem-solving and tenacious pursuit of solutions to various title-related challenges. You'll collaborate closely with colleagues, partners, and customers, employing your exceptional communication skills to confidently navigate intricate problems.
The Role:
- Conduct research on state-specific DMV processes to identify efficient title transfer methods and become a subject matter expert in vehicle title and registration processes across the US.
- Reassign titles varying in complexity from all U.S. states and territories.
- Handle all aspects of lien payoffs and customer refunds.
- Maintain a low-aged vehicle inventory by proactively addressing hurdles that hinder the sales proceeds collection.
- Generate, dispatch, receive, and process packages of supporting documents daily to relevant stakeholders (customers, banks, auctions).
- Create, edit, and manage reports using MS Excel and internal data systems and address them daily by notating tasks, updates, and resolution plans to ensure there is timely follow-up on outstanding titles or issues.
- Employ effective, regular, and direct communication with customers and stakeholders to resolve issues preventing title transfer and to ensure adherence to schedules and timely submission of necessary documents.
- Effectively manage email and chat channels, staying updated with process changes and implementing necessary updates in conjunction with other outstanding daily tasks or projects.
- Strive for autonomy in your role and identify avenues for improvement, collaborating with project management teams and mapping out training for future development of the team.
- Be a source of knowledge when it comes to title inventory, outstanding titles, title issues, and resolution plans.
- Work to train various field teams through the trade-in and in-take vehicle process to ensure a smooth customer experience.
Qualifications:
- 3+ years of professional office experience; bachelor's degree preferred.
- Previous exposure to administrative roles, dealership operations, or vehicle titling is advantageous.
- Strong attention to detail and demonstrated organizational prowess.
- Proficient research skills to discover efficient state-specific title transfer methods.
- Exceptional written and verbal communication skills.
- Intermediate proficiency with Microsoft Office Suite (Excel, Outlook, Word, Teams).
- Notary Designation is mandatory; sponsorship is provided post-hiring.
Base Pay Range (hourly)
$30 - $33 USD
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
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