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CX Intern

Riyadh, Saudi Arabia
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

 

About the Program:
This opportunity is tailored for fresh Saudi graduates who are passionate about enhancing customer satisfaction and service quality. The trainee will support the Customer Experience (CX) team in improving service delivery and user engagement.

Key Responsibilities:

  • Assist in analyzing customer feedback and identifying areas for service improvement
  • Support the development and implementation of customer satisfaction surveys
  • Help manage communication channels (e.g., call centers, email, social media)
  • Participate in service design workshops and user journey mapping
  • Monitor service performance metrics and prepare reports
  • Collaborate with internal departments to resolve customer issues
  • Contribute to the development of digital tools and self-service platforms
  • Assist in organizing customer engagement initiatives and events

Qualifications:

  • Bachelor’s degree in Marketing, Business Administration, Communication, or related fields
  • Saudi national
  • Eligible for the Tamheer program (registered on Taqat.sa, not employed in the last 6 months, and no prior Tamheer participation)

Skills Required:

  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Proficiency in Microsoft Office and digital tools
  • Customer-centric mindset with attention to detail
  • Ability to work in a fast-paced, collaborative environment

 

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.  (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. 
 

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