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Ambassadeur ou ambassadrice de marque, temps partiel (Part Time Brand Ambassador)

Montreal, QC
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Lucid poursuit la croissance de sa marque — une marque de luxe moderne axée sur la durabilité et l’expérience humaine. Si vous êtes un(e) excellent(e) communicateur(-trice), que vous aimez aider les gens et que vous souhaitez faire partie de la révolution des véhicules électriques, joignez‑vous à nous!

L’Ambassadeur(-drice) de marque Lucid est le premier point de contact pour les visiteurs du studio Lucid. Il s’agit d’un poste à temps partiel, offrant 20 à 25 heures par semaine, avec une disponibilité requise les soirs et les fins de sem.

Horaire prévu :

  • Samedi : Quart de travail de 8 heures
  • Dimanche : Quart de travail de 8 heures
  • Du lundi au vendredi : Disponibilité en soirée (les heures peuvent varier)
  • Remarque : L’horaire peut être modifié en fonction des besoins opérationnels
Le rôle
  • Accueillir les visiteurs, répondre aux demandes générales et planifier des essais routiers
  • Assurer une saisie de prospects de grande qualité dans le CRM (Salesforce) pour les interactions et suivis clients
  • Évaluer les besoins des clients en posant des questions afin de comprendre leur budget, leurs préférences et leur échéancier
  • Être à l’écoute des besoins des clients afin de recommander des véhicules adaptés et recueillir les renseignements requis
  • Référer les prospects à fort potentiel aux spécialistes des ventes
  • Veiller à ce que tous les visiteurs soient dirigés vers le point de contact le plus approprié
  • Développer une connaissance approfondie de la marque Lucid, de ses véhicules et de ses services
  • Susciter l’intérêt des clients en expliquant les caractéristiques, les spécifications et les prix de tous les modèles
  • Offrir un soutien opérationnel en arrière‑plan (non orienté client) afin d’assurer la complétion des documents de commande et la clarté du statut des commandes/véhicules
  • Gestion des installations : veiller au réapprovisionnement des aliments et boissons à partir de l’inventaire existant et signaler les demandes d’entretien
  • Soutenir le/la gestionnaire du studio dans l’exécution du guide des opérations de vente au détail (listes d’ouverture et de fermeture)
  • S’assurer que les véhicules d’essai et de démonstration sont propres, chargés et prêts à l’utilisation
  • Aider aux opérations quotidiennes au besoin

Profil recherché

  • Excellentes aptitudes interpersonnelles — la communication est essentielle!
  • Capacité à offrir une expérience client exceptionnelle aux visiteurs du studio
  • Expérience dans un rôle en contact avec la clientèle (service alimentaire, commerce de détail, hôtellerie, etc.)
  • Patience et professionnalisme
  • Capacité à évoluer dans un environnement de vente au détail en constante évolution
  • Passion pour l’industrie des véhicules électriques et pour le développement de la marque Lucid

Exigences minimales

  • Disponibilité flexible, incluant les heures prolongées pendant la période des Fêtes, les jours fériés, les soirs et les fins de semaine
  • Expérience préalable dans l’industrie automobile fortement souhaitée
  • Être âgé(e) d’au moins 18 ans
  • Diplôme d’études secondaires ou équivalent (DES / GED) requis
  • Autorisé(e) à travailler au Canada (aucun parrainage de visa offert)
  • Expérience avec un outil CRM tel que Salesforce, fortement souhaitée
  • Exigences physiques incluant la capacité de tourner, plier, s’accroupir, atteindre et demeurer debout pendant de longues périodes, avec ou sans accommodement raisonnable
  • Lorsque permis par la loi, la réussite d’une vérification des antécédents (incluant, sans s’y limiter, le dossier criminel) est une condition d’emploi pour les centres de vente Lucid
  • Permis de conduire valide sans suspension au cours des 12 derniers mois
    • Les conducteurs de moins de 21 ans doivent détenir un permis depuis au moins 3 ans et réussir la formation Lucid lors de l’embauche
  • Capacité d’obtenir un permis de conduire provincial approprié, lorsque requis

Chez Lucid, nous ne faisons pas qu’accueillir la diversité — nous la célébrons.
Lucid Motors est fier d’être un employeur offrant l’égalité des chances. Nous nous engageons à offrir des chances d’emploi équitables, sans distinction fondée sur la race, la couleur, l’origine nationale ou ethnique, l’âge, la religion, le handicap, l’orientation sexuelle, le genre, l’identité ou l’expression de genre, l’état matrimonial ou toute autre caractéristique protégée par les lois et règlements provinciaux ou fédéraux applicables.

Lucid is growing our brand. A post luxury brand centered around sustainability and human experience. If you are an effective communicator, love helping people and are thinking about joining the EV revolution, come join us!   The Lucid Brand Ambassador is the first point of engagement guests will have at the Lucid studio.   The position offers 20–25 part-time hours per week, with flexibility needed to work evenings and weekends.

Expected Schedule:

  • Saturday: 8-hour shift
  • Sunday: 8-hour shift
  • Monday–Friday: Evening availability (hours may vary)
  • Note: Schedule is subject to change

The role:

  • Welcome guests, resolve general inquiries, and schedule test drives
  • Quality lead capture in CRM (Salesforce) inputs for customer interactions and outreach
  • Customer Assessment: Ask questions to understand budget, preferences, timeline
  • Listen to customer needs to recommend suitable vehicles and collects required customer information
  • Refer high-potential leads to Sales Specialists
  • Ensure all guests are directed to the most appropriate point of contact
  • Develop deep knowledge of Lucid brand, vehicles, and services
  • Stimulate customer consideration, explaining features, specifications, pricing of all models
  • Provide backend (i.e., non-customer-facing) operational support to ensure completion of order paperwork and clarity on order/vehicle status
  • Facilities Management: Ensure food and beverage replenishment from existing inventory and reporting of maintenance requests
  • Support Studio Manager in execution of Retail Ops. playbook (i.e. opening / closing checklist)
  • Ensure test drive and showcase vehicle readiness (cleaning, charging)
  • Assist with daily operations as needed

You bring:

  • Exceptional people skills, communication is key!
  • Ability to deliver an outstanding customer journey for guests entering the Studio
  • Experience in customer-facing industry (food service, retail, hospitality etc)
  • Patience and professionalism
  • Comfortable operating in ambiguous retail environment
  • Passion for EV industry and building the Lucid brand

Minimum requirements:

  • Flexible availability including extended holiday mall hours, holidays and weekends
  • Prior experience in the automotive industry highly preferred 
  • 18 years old minimum
  • High School diploma/GED required
  • Authorized to work in Canada (visas sponsorship not available) 
  • Prior experience with CRM tool such as Salesforce highly preferred
  • Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
  • Where permitted by law, successful completion background check including, but not limited to, criminal records are a condition of employment for Lucid sales centers
  • Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
  • Ability to obtain appropriate provincial drivers license, where applicable
 
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (hourly)

$25 - $34 CAD

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.  (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. 
 

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