Back to jobs
New

Sr. Payments Manager

Salt Lake City, UT
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diverse perspectives and are dedicated to creating an environment that is respectful and inclusive for everyone.

As a Senior Manager within Internal Systems, you will own the strategy and business outcomes for Lucid's global billing and payments ecosystem. You are responsible for understanding the end-to-end customer billing experience, identifying opportunities to improve performance and efficiency, and leading the cross-functional execution that drives Lucid's global revenue and scalability. You will develop as a high-performing team member that helps manage key vendor relationships, and ensure our payments operations deliver measurable results across the business.

Responsibilities:

  • Strategy & Planning: Define and execute annual plans for the billing and payments domain. Establish goals aligned with company strategy, manage trade-offs across competing priorities, and clearly communicate direction to stakeholders at all levels.
  • Business Analysis & Insight: Use qualitative and quantitative research to identify friction and opportunity in the global payment experience. Define the business case behind every initiative and ensure you are focused on the highest-impact work.
  • Global Payment Operations: Lead efforts to optimize payment performance across international markets, including localization, alternative payment methods, and ensuring Lucid offers effective payment options for every region we serve.
  • Cross-Functional Collaboration: Act as a key contributor in senior cross-functional discussions with Finance, Accounting, Growth, and Sales to ensure the billing stack supports both self-serve and complex B2B transaction needs.
  • Performance Management: Own the health of the payment funnel. Establish benchmarks, monitor key metrics, and translate data analysis into actionable business improvements with a constant focus on revenue impact.
  • Revenue Recovery & Retention: Design and implement strategies for involuntary churn mitigation, including retry logic, dunning optimization, and payment recovery tooling.

Requirements:

  • 7+ years of experience in business operations, strategy, finance, or a related field with a demonstrated track record of leading cross-functional initiatives from planning through execution.
  • Proven ability to manage competing priorities and make data-driven decisions aligned with broader company goals.
  • Strong analytical skills with the ability to translate complex operational data into clear business recommendations.
  • Working knowledge of billing and payment systems (e.g., Recurly, Stripe, Adyen) and global Order-to-Cash processes.
  • Demonstrated ability to communicate effectively across both technical and business stakeholders — including Engineering, Finance, and Sales.
  • Experience setting and tracking KPIs that connect operational improvements to business outcomes.
  • Solid understanding of global payment regulations, including PCI-DSS and SCA.

Preferred Qualifications:

  • Experience in subscription-based SaaS business models.
  • Familiarity with international payment methods (e.g., SEPA, Pix, digital wallets).
  • Proficiency with SQL or data visualization tools.
  • Background in financial reconciliation between payment gateways and ERP systems (e.g., NetSuite).
  • Experience building or growing an area and team.

 

#LI-DA1

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Lucid Software’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.